Incidents System Lead

Job Summary

Location: Yellowknife
Department: Northwest Territories Health and Social Services Authority
Job ID: 17236
Salary: $90,714 - $108,362
Employment Type: Full-Time, Regular
Closing Date: Jul 18, 2019

Department Information

The Northwest Territories Health and Social Services Authority (NTHSSA) offers challenging and exciting careers in health and social services delivery and administration in Canada’s North. The Territorial Authority has service locations in communities across the territory and a staff of more than 1,600 serving over 43,000 residents of the NWT and 5,900 residents of the Kitikmeot Region of Nunavut.  Challenging work, welcoming communities, and expanded opportunities are some of the benefits offered to employees of the NTHSSA.

Job Information

Reporting to the Territorial Manager, Quality and Best Practice of the Northwest Territories Health and Social Services Authority (NTHSSA), the Territorial Incident Reporting System Lead (the System Lead) is located in Yellowknife and is responsible for overseeing system design, management, operational activities and tasks of the Territorial Incident Reporting System (RL6).

The Quality, Risk and Client Experience Division promotes and supports safe, quality patient/client centered care and services through the provision of subject matter expertise, education, minimizing risk and facilitating the implementation of best practices and system knowledge. 

The System Lead works within a legislative and policy framework that includes the Health Information Act and regulations, the Access To Information and Privacy Act and regulations, the Public Service Act and regulations, the, Hospital Insurance and Health and Social Services Administration Act, the Evidence Act, System Development Lifecycle (SDLC), IPC Policy Guidelines on Security, Health Information Act, and Access to and Protection of Personal Information (ATIPP) and the Public Service Citizen-Centred Approach To The Provision of Services.

The implementation of a Territorial Incident Management System (i.e., the RL6) is a key component and foundational piece to support fundamental change in the current health and social services delivery model.  An incident management system will improve and support, client safety, quality improvement, sound decision making and most importantly, it will improve the care we provide to our clients.

The System Lead is responsible for overseeing system design, management, operational activities and tasks of the RL6.  The objective is to ensure that all NTHSSA, TSCA and HRHSSA employees have appropriate access to the tools they need to report, work through and learn from incidents as a territorial system. The RL6 system is pivotal in maintaining and improving quality Health and Social Services delivery in the NWT, while ensuring appropriate and timely management of risk affecting clients, staff and the health delivery system as a whole.

The System Lead develops and implements training programs for NTHSSA, TSCA and HRHSSA staff on the RL6 system. The System Lead must be able to develop and deliver these programs to staff of varying levels of knowledge and understanding of the system.

The System Lead is a subject matter expert with respect to all business processes regarding incident management.  The System Lead is also responsible for account management, training, and application support, to over 1500 frontline users, serving the entire Health and Social Services system across the territory.

The System Lead is accountable for working collaboratively with stakeholders throughout the NTHSSA, TCSA, HRHSSA and DHSS to ensure quality standards are upheld, and proactive quality improvement initiatives are carried out throughout the NWT health and social services system.

The System Lead works collaboratively with the Regional Quality Risk Managers and the System Administrator to facilitate the development of work product and the effective delivery of programs and services. The System Lead maintains relationships with IT/IS staff to ensure effectively operationalization of the RL6 incident management system.
A variety of duties are assigned to the System Lead and the System Lead must effectively assess and prioritize projects in order to achieve a successful outcome.

The Territorial Incident Reporting System Lead is responsible and accountable for developing and implementing a Territorial Incident Management System. The Territorial Incident Reporting System Lead is a subject matter expert with respect to all business processes regarding incident management.

Typically, the qualifications would be attained by:

Successful completion of bachelor’s degree with minimum of 5 years previous experience in a previous clinical support role or equivalent combinations of education and experience.
Experience working in public safety, patient safety or client risk management.
Direct experience working at a clinic, hospital, regional and ministry level for Health and Social Services system.
Completion of diploma/certificate in adult education an asset. Two years of experience teaching or facilitating training programs is preferred.
Completion of a certificate in risk management, training in patient safety or quality improvement an asset.

GNWT Inquiries

Inquiries Only:

Management and Recruitment Services
Department of Finance
Government of the Northwest Territories
Yellowknife Centre 5th Floor  
P.O. Box 1320, Yellowknife NT X1A 2L9
Fax: (867) 873-0445

More Information

Transfer Assignments

Transfer Assignments may be considered.


Equivalent combinations of education and experience will be considered.

Salary Information

The salary range for this position is from $44.75 per hour to $53.44 per hour (approximately $87,263 - $104,208.) plus an annual Northern Allowance of $3,450.


Eligibility lists may be created from this competition to fill future term and indeterminate positions.

Criminal Records Check

Candidates must provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition.

Affirmative Action

Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy.

Diversity and Inclusion

The Government of the Northwest Territories is an inclusive workplace.  If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.

Job Opening Information

Job Opening ID # 17195

Closing Date: July 19, 2019 - 23:59, Mountain Standard Time