Relief Clerk Receptionist, Long Term Care

Job Summary

Location: Tłı̨chǫ Region
Department: Tłı̨chǫ CSA - Health and Social Services
Job ID: 19156
Wage: $30.86 - $36.85
Employment Type: On Demand, Regular
Closing Date: Open until filled

Limited Competition

This job opening is limited to residents living within 25 kilometres of Behchoko.

Department Information

The Tlicho Community Services Agency is a unique organization responsible for the delivery of education, health and social services within the Tlicho region. The Tlicho Community Services Agency's vision 'Strong Like Two People' is a metaphor for the desire by community leadership to build an organization, and create programs and services that recognize the strength and importance of two cultures.

Job Information

The Long Term Care Facility in BehchokQ, the Jimmy Erasmus Seniors Home QESH), is a level three (3) territorial facility serving the residential needs of 16 seniors admitted through the Territorial Admissions Committee and the needs of 2 respite/palliative clients.

Residents within the Long Term Care Facility are usually long-term convalescent, geriatric or respite patients. These residents live within the facility and are experiencing a chronic illness or disability that has resulted in physical frailty and/or cognitive impairment and require 24- hour care. The residents' medical outcomes are somewhat predictable.

Located in Behchoko the Relief Clerk Receptionist reports to the Clinical Care Coordinator, and is responsible for providing courteous and culturally sensitive reception and clerical services to residents, staff, family members, service providers and the public. This position is central to the coordination of communications within the Home as the Clerk Receptionist is the first point of contact within JESH. The incumbent will be required to prioritize competing demands for service from staff, residents, their families, and the community while delivering service in a professional and respectful manner.

Establishing relationships with aged residents who may be ill or disabled can be stressful and chronic care residents may be especially demanding of the incumbent. Family members can be challenging and may lack understanding of the limits to care in a facility. Patience, tact, and sound judgment are required as well as the ability to use non-violent crisis intervention techniques, at all times with due regard for TlichQ culture and traditions.

Typically, the above qualifications would be attained by:
Completion of High School (Grade 12 / Secondary SchoolDiploma) and one (1) year of office administration experience. Assets include office administration and/or medical administration training.

GNWT Inquiries

Inquiries Only:

Tlicho HR Client Service Centre
Department of Finance
Government of the Northwest Territories
BOX 419
Tel (867) 392-3053
Fax (867) 873-0445

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.

More Information

Relief Worker

This job opening is for a Relief position where there are no established hours of work on a daily, weekly or monthly basis and may be required to report to work on an as and when required basis for facilities where services operate on a daily basis throughout the entire year.

Immunization Status

The successful candidate will be required to obtain proof of current up-to-date immunization status.


Equivalent combinations of education and experience will be considered.

Salary Information

The salary range for this position is from $30.86 per hour to $36.85 per hour (approximately $60,107 to $71,858.) plus an annual Northern Allowance of $5,387.


Eligibility lists may be created from this competition to fill future term and indeterminate positions.

Criminal Records Check

Candidates must provide a satisfactory vulnerable sector check if they are contacted for an interview.  Failure to provide a satisfactory check may deem you disqualified from the competition.

Affirmative Action

Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy.

Diversity and Inclusion

The Government of the Northwest Territories is an inclusive workplace. If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.

Job Opening Information

Job Opening ID # 19156

Closing Date: Open until filled.