Government Services Officer- Whati

Job Summary

Location: Whatì
Department: Executive and Indigenous Affairs
Job ID: 19217
Wage: $41.52 - $49.58
Employment Type: Part-Time, Regular
Closing Date: Oct 23, 2020

Limited Competition

This job opening is limited to residents living within 25 kilometres of Whati.

Department Information

The Department of Executive and Indigenous Affairs works to provide overall management and direction to the Executive branch of the Government of the Northwest Territories. The Department is responsible for:  coordinating and supporting the planning, implementation, monitoring and evaluation of initiatives and actions in support of cross-government goals The Department is responsible for ensuring mutually respectful intergovernmental relations between the territorial government and Aboriginal, provincial, territorial and national and international governments are maintained; along with negotiating and implementing land, resources And self-government agreements that address Aboriginal rights in the Northwest Territories.

Job Information

Reporting to the Manager Regional Operations the Government Services Officer will assist community residents in obtaining information about available government programs and services, support interaction between government departments and the community, and help residents complete forms and documentation required to access programs and services. The Government Services Officer will also support those departments that are without an on-going community presence and help with coordination for departments already present in the community.

In rural and remote communities many services are not always available or easily accessible. The Single Window Service Center is to improve public access to Territorial and federal government programs and services in smaller communities.  Single Window Service Centers will be located in visible and frequently visited areas within the community. The incumbent will be the front line contact for the Service Center.

Success in this position will require a high degree of tact, diplomacy and discretion. The incumbent will be responding to citizen questions about access to government programs and services and be expected to provide reliable information, advice and guidance on program and service requirements.

Typically, the above qualifications would be attained by:

A minimum of a Grade Ten (10), with two (2) years’ experience in an Administrative or Customer Service Representative capacity.  Specifically, experience in the public sector, in a position involving the provision of a variety of services in an informational, public relations or problem solving role is preferred. Education in a relevant Indigenous language would be an asset. Equivalencies in education and experience will be considered.

GNWT Inquiries

Inquiries Only:
Department of Finance
Government of the Northwest Territories
Tel (867) 767-9154 Extension 14106
Fax (867) 873-0445

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.

More Information


Equivalent combinations of education and experience will be considered.

Salary Information

The salary for this position starts at $41.52 per hour (approximately $80,964 per annum) plus an annual Northern Allowance of $15,499.


Eligibility lists may be created from this competition to fill future term and indeterminate positions.

Criminal Records Check

Candidates must provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition.


Affirmative Action

Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy.

Diversity and Inclusion

The Government of the Northwest Territories is an inclusive workplace.  If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.

Job Opening Information

Job Opening ID # 19217         

Closing Date: October 23, 2020 - 23:59, Mountain Time

Part-time position

This Job opening is for a Part-time position 20 hours of work per week