Relief Isolation Centre Coordinator

Job Summary

Location: Yellowknife
Department: Health and Social Services
Job ID: 19400
Wage: $34.39 - $41.07
Employment Type: On Demand, Regular
Closing Date: Dec 2, 2020

Department Information

The COVID-19 Coordinating Secretariat, located within the Department of HSS works under the direction of the Premier and Associate Deputy Minister to support the coordination of the GNWT’s response to the COVID-19 pandemic. The Secretariat has been designed to enhance the GNWT’s current approach to pandemic response.  These objectives include: establishing a clear accountability and responsibility framework; providing dedicated resources to managing the GNWT’s COVID activities while retaining resources for managing the government’s ongoing operations; ensure consideration of health, economic, and legal impacts in future actions, while maintaining Chief Public Health Officer (CPHO) independence; and supporting clear and coordinated communications as it pertains to COVID-19.

Job Information

The Relief Isolation Centre Coordinator (Coordinator) is responsible for registering and arranging accommodations and transportation while also providing advocacy, care, support and information to residents/clients who are temporarily in need of isolation services. The Coordinator must also work towards ensuring a safe and secure environment for clients by performing screenings upon entry and maintaining other appropriate COVID-19 protocols in accordance with the established standard operating procedures for Isolation Centres.

The position works as part of a multidisciplinary team responding to COVID-19 pandemic. Members of the team provide therapeutic programming, if available, serve meals, screen all persons accessing the shelter and monitor for COVID-19 symptoms, as well as provide basic health education in collaboration with the Health and Social Services Authority.

The incumbent works night and day shifts. Within the isolation centre, the incumbent will have direct daily exposure to high risk situations related to the COVID-19 pandemic. The position encounters competing, urgent priorities, uncertainty about what to expect while at work and conflicts caused by non-compliant clients. The Coordinator will deal with many disgruntled self-isolating clients, complaints, social issues on a daily basis including clients who are totally disregarding the CPHO Orders while endangering other clients, guests, facility staff and GNWT employees.

The incumbent requires knowledge of regulations and guidelines on the COVID-19 response provided by the Chief Public Health Officer; working understanding of policies, procedures and protocols related to the infection and prevention of transmission; and recovery model and trauma informed practices. The incumbent should have a basic knowledge of case management for isolating clients and harm reduction philosophy. The incumbent should know how to perform CPR. Working in a transient environment, the incumbent will demonstrate the ability to maintain calm, exhibiting controlled and professional behaviour; make rational decisions where management advice is not immediately available; and act effectively and compassionately during crisis/stressful situation.

The above qualifications are typically attained by :

Completion of a social work certificate or Grade 12 and 2 years directly related experience in a hotel, shelter or mental-health setting.

GNWT Inquiries

Inquiries Only:

Department of Finance
Government of the Northwest Territories
Tel (867) 767-9154 Extension 14106
Fax (867) 873-0445

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.

More Information

Relief Worker

This job opening is for a Relief position where there are no established hours of work on a daily, weekly or monthly basis and may be required to report to work on an as and when required basis for facilities where services operate on a daily basis throughout the entire year.

Affirmative Action

Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy.

Criminal Records Check

Candidates must provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition.

Immunization Status

The successful candidate will be required to obtain proof of current up-to-date immunization status.

Diversity and Inclusion

The Government of the Northwest Territories is an inclusive workplace.  If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.


Eligibility lists may be created from this competition to fill future term and indeterminate positions.


Equivalent combinations of education and experience will be considered.

Job Opening Information

Job Opening ID # 19400         

Closing Date: December 2, 2020 - 23:59, Mountain Time

Salary Information

The salary range for this position is from $34.39 per hour to $41.07 per hour (approximately $67,061 - $80,087) plus an annual Northern Allowance of $3,700.