Client Service Coordinator

Job Summary

Location: Norman Wells
Department: Northwest Territories Health and Social Services Authority
Job ID: 19645
Salary: $60,177 - $71,858
Employment Type: Full-Time, Regular
Closing Date: Jan 26, 2021

Limited Competition

This job opening is limited to residents living within 25 kilometres of Norman Wells, NT.

Department Information

The Northwest Territories Health and Social Services Authority (NTHSSA) offers challenging and exciting careers in health and social services delivery and administration in Canada’s North. The Territorial Authority has service locations in communities across the territory and a staff of more than 1,600 serving over 43,000 residents of the NWT and 5,900 residents of the Kitikmeot Region of Nunavut.  Challenging work, welcoming communities, and expanded opportunities are some of the benefits offered to employees of the NTHSSA.

Job Information

Located within the Health Centre and reporting directly to the Nurse in Charge (NIC), the position impacts directly on the level of professionalism of the NTHSSA as the incumbent is a first contact with personnel and the public and must be prompt and courteous in dealing with sensitive issues.

The incumbent provides efficient administrative and clerical services, and coordinates client services for the Nurse in Charge (NIC), transient health-care professionals and Health Social Services staff. The incumbent is expected to correctly identify client needs and expedite the delivery of appropriate client services.



• Knowledge of office routine and administrative processes and the ability to  learn GNWT standards relevant to the position.

• Ability to acquire foundational knowledge of patient care and treatment;

• Key-boarding skill of approximately 30 words per minute;

• Computer knowledge and skills in word-processing, database, spreadsheet and communications software; ability to learn Electronic Medical Records, Excel worksheet, and PeopleSoft etc.

• Communication and observation skills for reception of the public.

• Ability to acquire knowledge relating to privacy and confidentiality and able to uphold confidentiality and privacy standards and acts.


Typically the above qualifications would be attained by:

The completion of a minimum of grade 12, general office procedures course, and/or Clerk- Interpreter Course and related experience in order to perform the secretarial and clerical functions of the job.

GNWT Inquiries

Inquiries Only:

Sahtu HR Client Service Centre
Department of Finance
Government of the Northwest Territories
BOX 360 
Tel (867) 587-7150
Fax (867) 587-2173

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.

More Information

Affirmative Action

Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy.

Criminal Records Check

Candidates must provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition.

Immunization Status

The successful candidate will be required to obtain proof of current up-to-date immunization status.

Diversity and Inclusion

The Government of the Northwest Territories is an inclusive workplace.  If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.


Eligibility lists may be created from this competition to fill future term and indeterminate positions.


Equivalent combinations of education and experience will be considered.

Job Opening Information

Job Opening ID # 19645       Closing Date: January 26, 2021 - 23:59, Mountain Time.

Salary Information

The salary for this position starts at $30.86 per hour (approximately $60,177.00per annum) plus an annual Northern Allowance.