LUTSEL K'E - RELIEF Government Services Officer - AMENDED
This job opening is limited to residents living within 25 kilometres of Lutsel K'e.
The Department of Executive and Indigenous Affairs works to provide overall management and direction to the Executive branch of the Government of the Northwest Territories. The Department is responsible for: coordinating and supporting the planning, implementation, monitoring and evaluation of initiatives and actions in support of cross-government goals The Department is responsible for ensuring mutually respectful intergovernmental relations between the territorial government and Aboriginal, provincial, territorial and national and international governments are maintained; along with negotiating and implementing land, resources And self-government agreements that address Aboriginal rights in the Northwest Territories.
The Government Services Officer will assist community residents in obtaining information about available government programs and services, support interaction between government departments and the community, and help residents complete forms and documentation required to access programs and services. The Government Services Officer will also support those departments that are without an on-going community presence and help with coordination for departments already present in the community.
In rural and remote communities many services are not always available or easily accessible. The Single Window Service Center is to improve public access to Territorial and federal government programs and services in smaller communities. Single Window Service Centers will be located in visible and frequently visited areas within the community. The incumbent will be the front line contact for the Service Center.
Success in this position will require a high degree of tact, diplomacy and discretion. The incumbent will be responding to citizen questions about access to government programs and services and be expected to provide reliable information, advice and guidance on program and service requirements. Flexibility to travel a few times a per year for regional meetings or training sessions is required.
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of the mandate(s), vision(s), mission(s), organizational structures and service standards of GNWT departments.
- Knowledge of government services (including content, intent and relationship to other programs and services), delivery techniques (including timing, method, eligibility), and reporting requirements.
- Strong communication (verbal and written) and interpersonal skills, with particular attention to excellent customer service.
- Analytical skills, including the ability to research information, interpret information, and clearly explain information to others.
- Proficient computer skills, including familiarity with Microsoft Word, Excel, and Internet browsers.
- Ability to speak the Indigenous language(s) of a community.
- Ability to work under pressure in a multi-task environment.
- Ability to deal with all members of the public in a fair and equitable manner.
- Ability to work independently and maintain confidentiality with demonstrated ability to work with only minimal supervision.
This position is typically attained by:
A minimum of a Grade Ten (10), with two (2) years’ experience in an Administrative or Customer Service Representative capacity. Specifically, experience in the public sector, in a position involving the provision of a variety of services in an informational, public relations or problem solving role is preferred. Education in a relevant Indigenous language would be an asset. Equivalencies in education and experience will be considered.
Department of Finance
Government of the Northwest Territories
YELLOWKNIFE CENTRE 5TH FLOOR
BOX 1320 YELLOWKNIFE NT X1A 2L9
Tel (867) 767-9154 Extension 14106
Fax (867) 873-0445
Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.
This job opening is for a Relief position where there are no established hours of work on a daily, weekly or monthly basis and may be required to report to work on an as and when required basis for facilities where services operate on a daily basis throughout the entire year.
Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy.
Criminal Records Check
Candidates must provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition.
Diversity and Inclusion
The Government of the Northwest Territories is an inclusive workplace. If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.
Eligibility lists may be created from this competition to fill future term and indeterminate positions.
Equivalent combinations of education and experience will be considered.
Job Opening Information
Job Opening ID # 20135
Closing Date: May 17, 2021 - 23:59, Mountain Time - AMENDED
The salary range for this position is from $41.52 per hour to $49.58 per hour plus an annual Northern Allowance of $17,190 (pro-rated at $8.82 per hour on actual hours worked).