Team Lead, Quality Assurance - Child and Family Services

Job Summary

Location: Yellowknife
Department: Northwest Territories Health and Social Services Authority
Job ID: 20909
Salary: $101,829 - $121,622
Employment Type: Full-Time, Regular
Closing Date: Sep 27, 2021

Department Information

The Northwest Territories Health and Social Services Authority (NTHSSA) offers challenging and exciting careers in health and social services delivery and administration in Canada’s North. The Territorial Authority has service locations in communities across the territory and a staff of more than 1,600 serving over 43,000 residents of the NWT and 5,900 residents of the Kitikmeot Region of Nunavut.  Challenging work, welcoming communities, and expanded opportunities are some of the benefits offered to employees of the NTHSSA.

Job Information

The Territorial Lead, Quality Assurance is responsible to research and recommend client care and services quality standards as they relate to the child and family services provided to children, youth and families. This position collaborates with Territorial, Regional, and professional practice leadership to establish performance improvement activities; and is responsible to help guide practice based on the shared vision of the Northwest Territories Health and Social Services Authority.

Reporting directly to the Territorial Director, Engagement and System Development, the Territorial Lead, Quality Assurance will be called upon to address a variety of issues on a daily basis. These can range from addressing client's complaints, providing briefing notes to the Director of Child, Family and Community Wellness, providing advice and direction to other Territorial Leads, Territorial Specialists, and Regional Managers, and representing the NTHSSA in meetings, or conferences. The incumbent will foster and sustain academic partnerships to advance professional practices and develop the work force as a territorial lead. Territorial Lead, Quality Assurance will role-model vigilance in ensuring the highest of quality care and services.

Typically, the above qualifications would be attained by:
A Baccalaureate degree in a recognized social services discipline or related field with five plus, (5+) years of work-related experience in Social Services and/or quality assurance.

GNWT Inquiries

Inquiries Only:

Department of Finance
Government of the Northwest Territories
Tel (867) 767-9154 Extension 14106
Fax (867) 873-0445

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.

More Information

Affirmative Action

Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy.

Criminal Records Check

Candidates must provide a satisfactory vulnerable sector check. Failure to provide a satisfactory check may deem you disqualified from the competition.

Immunization Status

The successful candidate will be required to obtain proof of current up-to-date immunization status.

Diversity and Inclusion

The Government of the Northwest Territories is an inclusive workplace.  If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.


Eligibility lists may be created from this competition to fill future term and indeterminate positions.


Equivalent combinations of education and experience will be considered.

Job Opening Information

Job Opening ID # 20909         

Closing Date: SEP 27, 2021 - 23:59, Mountain Time

Salary Information

The salary range for this position is from $53.00 per hour to $63.31 per hour (approximately $103,350 - $123,455.) plus an annual Northern Allowance of $3,700.