Bilingual EMD NWT 911 - Amended

Job Summary

Location: Yellowknife
Department: Municipal and Community Affairs
Job ID: 21213
Salary: $86,112 - $102,882
Employment Type: Full-Time, Temporary
Closing Date: Dec 7, 2021

Department Information

The Department of Municipal and Community Affairs (MACA), supports capable, accountable and self-directed community governments providing a safe, sustainable and healthy environment for community residents.

Job Information

The Bilingual Emergency Medical Dispatcher, NWT 9-1-1 is a certified, licensed public safety telecommunicator responsible for providing safe and effective call-taking and processing of emergency services within the Northwest Territories, including pre-arrival basic medical instructions as needed. The position also provides surge, break and mealtime emergency medical call-taking, triage and dispatch services for Med-Response (GNWT air ambulance dispatch, emergency medical and support service), which services every community in the NWT.

This position is located in Yellowknife and the incumbent reports to the Manager, NWT 9-1-1.

Critical Knowledge, Skills and Abilities:

  • Power-user level understanding of telecommunicator systems, primary control console and radio/cell/telephony dispatching 9-1-1 systems, digital logger and communication recall, electronic aircraft tracking systems, video conferencing equipment, electronic medical records and any other emergency systems required in the day-to-day operations of the NWT 9-1-1 and Med-Response.
  • Knowledge of the NWT 9-1-1 Act and Regulations, Emergency Measures Act, Access to Information and Protection of Privacy Act and Health Information Act.
  • Ability to think analytically and relationally while solving complex problems.
  • Strong interpersonal skills in order to effectively communicate orally and in writing.

Typically attained by :

Certification or degree in pre-hospital emergency medical care above first responder levels ( e.g., Emergency Medical Dispatcher, Emergency Medical Responder, Emergency Medical Technician, Paramedic) plus two years' experience as a first responder. 


  • Canadian Armed Forces Medical Technician QL3 or greater. 
  • Other combinations of relevant education and experience will be considered. 
  • Direct experience working in emergency services within the NWT, Northern community experience, and/or experience working with NWT eHealth systems would be considered assets. 

Additional requirements:

As condition of employment, the Bilingual Emergency Medical Dispatcher, NWT 9-1-1 must complete and pass the following prerequisites within the first year of employment, obtain and maintain the following licenses and certificates: 

  • Telecommunicator-specific eight-hour stress management course;
  • Participate in the Telecommunicator Acute/Chronic Stress Management Program;
  • Basic training of the Bilingual Emergency Medical Dispatcher position (provided before doing live calls);
  • Valid cardiopulmonary resuscitation (CPR-C) and wilderness first aid certificate; and
  • Complete Incident Management System/Incident Command System training level 200.

Training and certification in NWT 9-1-1 and Med-Response processes and systems will be provided before the incumbent begins to provide services.

GNWT Inquiries

Inquiries Only:

Department of Finance
Government of the Northwest Territories
Tel (867) 767-9154 Extension 14106
Fax (867) 873-0445

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.

More Information

Term Position

This job opening is for a 14 month term.

Affirmative Action

Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy.

Criminal Records Check

Candidates must provide a satisfactory vulnerable sector check. Failure to provide a satisfactory check may deem you disqualified from the competition.


This job opening requires candidate to be fluent both orally and written in both English and French.

Diversity and Inclusion

The Government of the Northwest Territories is an inclusive workplace.  If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.


Eligibility lists may be created from this competition to fill future term and indeterminate positions.


Equivalent combinations of education and experience will be considered.

COVID-19 Vaccine

All employees of the GNWT are required to comply with the GNWT's COVID-19 Vaccination Policy which can be found here:   

Nothing in this policy shall excuse, impair, or vary the requirement of any employees whose position or duties are Federally regulated to comply with applicable Federal Regulations.

New hire employees for some positions may be required to provide proof of vaccination against COVID-19 before a formal employment offer is extended. Exemptions are not permitted for these positions, however accommodation is available as required under the GNWT's Duty to Accommodate Injury and Disability Policy and under the Human Rights Act. 


Job Opening Information

Job Opening ID # 21213

Closing Date: December 7, 2021  - 23:59, Mountain Time

Salary Information

The salary range for this position is from $44.16 per hour to $52.76 per hour (approximately $86,112 - $102,882) plus an annual Northern Allowance of $3,700.