Relief Government Services Officer

Job Summary

Location: Tsiigehtchic
Department: Executive and Indigenous Affairs
Job ID: 21439
Wage: $42.14 - $50.32
Employment Type: Part-Time, Regular
Closing Date: Jan 26, 2022

Limited Competition

This job opening is limited to residents living within 25 kilometres of Tsiigehtchic.

Department Information

The Department of Executive and Indigenous Affairs works to provide overall management and direction to the Executive branch of the Government of the Northwest Territories. The Department is responsible for:  coordinating and supporting the planning, implementation, monitoring and evaluation of initiatives and actions in support of cross-government goals The Department is responsible for ensuring mutually respectful intergovernmental relations between the territorial government and Aboriginal, provincial, territorial and national and international governments are maintained; along with negotiating and implementing land, resources And self-government agreements that address Aboriginal rights in the Northwest Territories.

Job Information

•    Reporting to the Manager Regional Operations the Government Services Officer will assist community residents in obtaining information about available government programs and services, support interaction between government departments and the community, and help residents complete forms and documentation required to access programs and services. 
•    The Government Services Officer will also support those departments that are without an on-going community presence and help with coordination for departments already present in the community.
•    Flexibility to travel a few times per year for regional meetings or training sessions. 
•    Analytical skills, including the ability to research information, interpret information, and clearly explain information to others. 
•    Demonstrated ability to work with only minimal supervision. 

Knowledge, Skills and Abilities
•    Knowledge of the mandate(s), vision(s), mission(s), organizational structures and service standards of GNWT departments. 
•    Knowledge of government services (including content, intent and relationship to other programs and services), delivery techniques (including timing, method, eligibility), and reporting requirements. 
•    Strong communication (verbal and written) and interpersonal skills, with particular attention to excellent customer service. 
•    Ability to speak the Indigenous language(s) of a community. 
•    Ability to work under pressure in a multi-task environment. 
•    Ability to deal with all members of the public in a fair and equitable manner. 
•    Ability to work independently and maintain confidentiality. 
•    Proficient computer skills, including familiarity with Microsoft Word, Excel, and Internet browsers. 
•    Ability to undertake training and apply new knowledge to changing situations. 
•    Ability to interpret and explain programs, policies and procedures. 
•    Ability to work with computer systems, both entering and explaining data. 

Typically, the above qualifications would be attained by:
•    A minimum of a Grade Ten (10), with two (2) years’ experience in an Administrative or Customer Service Representative capacity. 
•    Specifically, experience in the public sector, in a position involving the provision of a variety of services in an informational, public relations or problem solving role is preferred. 
•    Education in a relevant Indigenous language would be an asset. 

GNWT Inquiries

Inquiries Only:

Inuvik HR Client Service Centre
Department of Finance
Government of the Northwest Territories
BOX 1869
Tel (867) 678-6600
Fax (867) 678-6620

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.

More Information

Affirmative Action

Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy.

Criminal Records Check

Candidates must provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition.

Diversity and Inclusion

The Government of the Northwest Territories is an inclusive workplace.  If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.


Eligibility lists may be created from this competition to fill future term and indeterminate positions.


Equivalent combinations of education and experience will be considered.

COVID-19 Vaccine

All employees of the GNWT are required to comply with the GNWT's COVID-19 Vaccination Policy which can be found here:   

Nothing in this policy shall excuse, impair, or vary the requirement of any employees whose position or duties are Federally regulated to comply with applicable Federal Regulations.

New hire employees for some positions may be required to provide proof of vaccination against COVID-19 before a formal employment offer is extended. Exemptions are not permitted for these positions, however accommodation is available as required under the GNWT's Duty to Accommodate Injury and Disability Policy and under the Human Rights Act. 


Job Opening Information

Job Opening ID # 21439      

Closing Date: January 26, 2022 - 23:59, Mountain Time

Salary Information

The salary for this position starts at $42.14 per hour (approximately $82,173.00. per annum) plus an annual Northern Allowance.