Medical Travel Officer - Term

Job Summary

Location: Fort Simpson
Department: Northwest Territories Health and Social Services Authority
Job ID: 21445
Salary: $73,086 - $87,302
Employment Type: Full-Time, Temporary
Closing Date: Jan 26, 2022

Department Information

The Northwest Territories Health and Social Services Authority (NTHSSA) offers challenging and exciting careers in health and social services delivery and administration in Canada’s North. The Territorial Authority has service locations in communities across the territory and a staff of more than 1,600 serving over 43,000 residents of the NWT and 5,900 residents of the Kitikmeot Region of Nunavut.  Challenging work, welcoming communities, and expanded opportunities are some of the benefits offered to employees of the NTHSSA.

Job Information

This position is located in Fort Simpson and reports to the Territorial Manager, Patient Movement in Yellowknife. The Medical Travel Officer is responsible for the interpretation of medical travel benefit entitlements for all patients and escorts that arrive, stay and depart Fort Simpson. The incumbent must communicate and explain these benefits to their clients and other interested and inquiring parties such health professionals, service providers, etc. while maintaining strict patient confidentiality. 

•    Ability to acquire and apply knowledge of the NWT Health and Social Services system, Canada Health Act, NWT geography and cultures.
•    Knowledge of the transportation industry, particularly in northern air travel.
•    Knowledge of medical terminology and air transportation terminology.
•    Ability to acquire and apply knowledge of non-violent crisis intervention techniques.
•    Patience tact, written, verbal and interpersonal skills.
•    Telephone communication skills and proficiency with various computer programs and the ability to learn programs relevant to the GNWT medical travel department.
•    Initiative, time management, judgement and organizational skills to ensure responsive problem solving and decision making.

Typically, the above qualifications would be attained by: 
Secondary / High School diploma (grade 12) and a minimum of two (2) years of experience working directly with the public in Healthcare or travel industry. 

GNWT Inquiries

Inquiries Only:

Dehcho HR Client Service Centre
Department of Finance
Government of the Northwest Territories
9602  100 STREET
BOX 240
Tel (867) 695-7233
Fax (867) 695-3254

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.

More Information

Term Position

This job opening is for a Term to June 30, 2023

Affirmative Action

Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy.

Criminal Records Check

Candidates must provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition.

Immunization Status

The successful candidate will be required to obtain proof of current up-to-date immunization status.

Diversity and Inclusion

The Government of the Northwest Territories is an inclusive workplace.  If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.


Eligibility lists may be created from this competition to fill future term and indeterminate positions.


Equivalent combinations of education and experience will be considered.

COVID-19 Vaccine

All employees of the GNWT are required to comply with the GNWT's COVID-19 Vaccination Policy which can be found here:   

Nothing in this policy shall excuse, impair, or vary the requirement of any employees whose position or duties are Federally regulated to comply with applicable Federal Regulations.

New hire employees for some positions may be required to provide proof of vaccination against COVID-19 before a formal employment offer is extended. Exemptions are not permitted for these positions, however accommodation is available as required under the GNWT's Duty to Accommodate Injury and Disability Policy and under the Human Rights Act. 


Job Opening Information

Job Opening ID # 21445       

Closing Date: JANUARY 26, 2022 - 23:59, Mountain Time

Salary Information

The salary range for this position is from $37.48 per hour to $44.77 per hour (approximately $73,086.00 - $87,301.40) plus an annual Northern Allowance of $12,785.00.