Pathfinder, Integrated Case Management

Job Summary

Location: Yellowknife
Department: Justice
Job ID: 22267
Salary: $95,784 - $114,426
Employment Type: Full-Time, Regular
Closing Date: Jul 9, 2022

Department Information

The mandate of the Department of Justice is to administer justice, including policing, community justice, victims services and corrections in the Northwest Territories. This mandate will be carried out in a manner which respects community and indigenous values and encourages communities to assume increasing responsibilities.

Job Information

The Pathfinder reports directly to the Manager, Integrated Case Management. The Pathfinder is the experienced and centralized professional dealing with a client and must be adept at case management, case planning, assessment, negotiation and mediation skills, as well as conflict resolution skills. The Pathfinder is the primary contact for an individual, develops knowledgeable, supportive relationships and is able to leverage external partnerships to translate plans into action. Relationships are based on trust and developed through meetings, goal setting, evaluation and assessment.

The Pathfinder will provide integrated case management services through a coordinated, collaborative, multi-departmental, and client-centered approach to remove barriers and bridge service gaps for common clients with complex needs. The Pathfinder is responsible for providing community-based, direct client services in conjunction with other departments and agencies.

The Pathfinder must be able to research and gain information and knowledge on policies, directives and legislation as they apply to the respective departments and agencies. The Pathfinder will have their assigned authority reinforced by policies, directives and protocols to engage partners, work towards a clear understanding and consensus on responsibilities and deliverables and to escalate Individual situations and systemic issues as required. Pathfinders support client self-determination rather than assume decision- making powers and must be sensitive to the opportunities not only to support but to 'fade' supports when appropriate. The role of this position combines three (3) critical functions: case coordination, direct therapeutic intervention and development of knowledge and capacity in community service providers. Pathfinders support the clients' achievement of safe, realistic, and reasonable goals within a complex health, social and fiscal environment.

The incumbent must adhere to established GNWT policies and procedures Including Access to Information and Protection of Privacy Act (ATIPP), Financial Administration Act and other relevant GNWT statutes and regulations.

Knowledge, Skills and Abilities:

• Excellent oral, written and electronic communication skills; as well as the ability to adapt communication styles to accommodate different needs with tact and diplomacy;
• Ability to work independently on complex matters, and lead and work effectively in teams;
• Ability to work effectively with a variety of people, frequently under stressful or time­ limited conditions:
• Ability to build and sustain effective working relationships and work collaboratively with media, stakeholders, department, Aboriginal governments and non-government organizations;
• Knowledge and understanding of Access to Information and Protection of Privacy Act (ATIPP);
• Knowledge of relevant GNWT statutes, regulations, policies, procedures; and
• Display strong Interpersonal, mediation and negotiation skills in order to appropriately interact with clientele, partners and public.

Typically, the above qualifications would be obtained through a degree in a Social Science related field combined with one (1) year current case management experience in the Social Services field.  Awareness of cultural diversity, specifically, northern Aboriginal traditions and values is an asset.

Equivalences will be considered on a case by case basis.

GNWT Inquiries

Inquiries Only:

Department of Finance
Government of the Northwest Territories
Tel (867) 767-9154 Extension 14106
Fax (867) 873-0445

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.

More Information

Affirmative Action

Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy.

Criminal Records Check

Candidates must provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition.

Diversity and Inclusion

The Government of the Northwest Territories is an inclusive workplace.  If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.


Eligibility lists may be created from this competition to fill future term and indeterminate positions.


Equivalent combinations of education and experience will be considered.

Transfer Assignments

Transfer Assignments may be considered.

Job Opening Information

Job Opening ID # 22267      

Closing Date: July 9, 2022 - 23:59, Mountain Time

Salary Information

The salary for this position starts at $49.12 per hour (approximately $95,784. per annum) plus an annual Northern Allowance of $3,700.