Client Services Officer
This job opening is limited to residents living within the Sahtu Region.
The Department of Education, Culture and Employment (ECE) provides the residents of the Northwest Territories with access to quality programs, services and support to assist them in making informed and productive choices for themselves and their families with regard to education, training, careers, employment and labour, child development, languages, culture and heritage.
The Client Services Officer (CSO) delivers Income Security Programs using a Service Management approach and provides comprehensive and quality programs and services that enable Northwest Territories (NWT) residents in need to obtain the necessities required to maintain their health, dignity and reach self-sufficiency. This position delivers Income Security Programs in accordance with NWT legislation, policies, guidelines, and established procedures, and holds a statutory appointment under the Social Assistance Act.
Due to the fact that the CSO is often in a different community than his/her supervisor, the CSO must work with a high degree of autonomy and independence to adjudicate eligibility and establish entitlement using problem-solving techniques, judgment, precedence, legislation, policy, guidelines, and procedures.
KNOWLEDGE. SKILLS AND ABILITIES
• Thorough knowledge of all Income Security Programs, as well as a working knowledge of other funding sources such as Employment Insurance (El), various Pension Plans, Income Tax, and the National Child Benefit Program.
• Thorough knowledge of the different community based agencies and resources available to appropriately refer clients, including productive choice possibilities in the community and region.
• Demonstrated skills in service management, assessment, interviewing techniques and program compliance.
• Strong financial investigation skills to authenticate client financial information and prevent program abuse.
• Strong communication skills, including writing, empathic listening, conflict resolution, providing feedback, questioning, paraphrasing and interpreting verbal and non-verbal information.
Typically. the above qualifications would be attained by:
A Diploma in a Social Science Field and a minimum of one year experience in a related field. A combination of post -secondary education and directly related experiences in the assessment and delivery of programs and services may be considered.
Valid Class 5 driver's license may be required in some regions.
Successful completion of Statutory and CMAS training to deliver Income Security Programs in the NWT is mandatory. These will be obtained through departmental training initiatives.
Sahtu HR Client Service Centre
Department of Finance
Government of the Northwest Territories
2 MCKENZIE DRIVE
NORMAN WELLS NT X0E 0V0
Tel (867) 587-7150
Fax (867) 587-2173
Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.
This job opening is for a term from January 03, 2023 to November 10, 2023.
This Job opening is for a Part-time position 30 hours of work per week.
Candidates must clearly identify their eligibility in order to receive priority consideration under the Affirmative Action Policy.
Criminal Records Check
Candidates must provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition.
Driver's License Requirement
A mandatory requirement for this position is a valid Class 5 Driver's License.
Diversity and Inclusion
The Government of the Northwest Territories is an inclusive workplace. If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.
Eligibility lists may be created from this competition to fill future term and indeterminate positions.
Equivalent combinations of education and experience will be considered.
Job Opening Information
Job Opening ID # 23075 Closing Date: December 02, 2022 - 23:59, Mountain Time.
The salary for this position starts at $42.77 per hour (approximately $66,721.20 per annum) plus an annual Northern Allowance.