Call 8-1-1 

For general information about COVID-19.  Available 8 AM to 8 PM, 7 days a week. 

You can also email

Call 1-833-378-8297 (Protect NWT)

For questions on public health orders, enforcement, travel restrictions, and self-isolation. Available 24 hours a day, 7 days a week.

You can also email

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What to expect when you call 8-1-1

The 8-1-1 operators will assist the caller by: Answering questions about COVID-19. Determining if they should contact their local health centre to arrange for testing using the assessment guide. Accepting credible, specific complaints of individuals not following public health orders for further consideration. Providing them contact info to local health care providers and resources. Providing contact information to other services as requested to help them during this time of physical distancing and self-isolation. Other staff will also be able to provide information on what services are still available in their communities. 

8-1-1 is not: A resource for clinical advice – if clinical advice is required, we encourage residents to contact their primary health care provider or local health centre A triage system to determine order of priority of who will be seen in a health centre or hospital A source of pharmaceutical information – we encourage everyone to contact their local pharmacy and/or health care professional if they have questions about their medication. 

The lines will be staffed from 8am-8pm, with the exception of the Protect NWT enforcement line, which will have on-call staff available 24 hours a day. All lines will run seven-days-a-week. Interpretation services will be available for those who need it. This will allow all NWT residents to get all their COVID-19 questions answered at one easily-remembered number.