Contact

Call 8-1-1 

Available 8 AM to 8 PM, 7 days a week. Call 1-833-378-8297 if outside NWT.

For general information about COVID-19, you can also email covid@gov.nt.ca. For questions on public health orders, enforcement, travel restrictions, and self-isolation you can email protectnwt@gov.nt.ca.

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What to expect when you call 8-1-1

The 8-1-1 operators will assist the caller by:

  • Answering questions about COVID-19.
  • Determining if they should contact their local health centre to arrange for testing using the assessment guide.
  • Accepting credible, specific complaints of individuals not following public health orders for further consideration.
  • Providing them contact info to local health care providers and resources.
  • Providing contact information to other services as requested to help them during this time of physical distancing and self-isolation.

8-1-1 is not:

  • A resource for clinical advice – if clinical advice is required, residents should call their primary health care provider or local health centre. 
  • A triage system to determine order of priority of who will be seen in a health centre or hospital.
  • A source of pharmaceutical information – we encourage everyone to contact their local pharmacy and/or health care professional if they have questions about their medication. 

The lines will be staffed from 8 AM to 8 PM, with the exception of the Protect NWT enforcement line, which will have on-call staff available 24 hours a day. All lines will run seven-days-a-week. Interpretation services will be available for those who need it. This will allow all NWT residents to get all their COVID-19 questions answered at one easily-remembered number.