GNWT Services

Last modified: 
Wed, 08/12/2020 - 11:01

Below is a list of programs and service availability during the response to COVID-19 in the territory. Click on the Department name and links for more details.

This page will be updated as often as possible.

Health and Social Services

  • Active or existing requests for information disclosures under the Adoption Act or Child and Family Services Act (Available – altered or limited service). Expect delays in response time.
  • Birth/Death/Marriage Certificate Applications and Registrations (Available).
  • Child Protection Records Checks to support the approval of extended family, provisional and regular foster homes; and northern contracted facilities’ staff (Available).
  • Health Care Coverage Applications: Health Care Cards - (Available).
  • Inter-Provincial Desk child protection background checks and child protection information sharing requests (Available).
  • New Public requests for information in a Child and Family Services file (Available - altered or limited service with possible delays)
  • New Public requests for information in the post Adoption Registry (Available - altered or limited service with possible delays) 
  • Out of Territory Specialized Services for children and youth (Available)

Education, Culture and Employment

  • Apprenticeships, Trades and Occupational Certification (Available) - May be delays in processing applications. Contact apprenticeship@gov.nt.ca 
  • Archaeological permits (Still required) - May be delays in processing applications, visit the PWNHC website for details.
  • Aurora College - The majority of regular full-time programs will be offered for the fall 2020 semester. For more information and to apply visit: www.auroracollege.nt.ca
  • School classes - JK-12 (Cancelled)
  • Early learning and childcare programs (Available – adjustments in service aligned with CPHO recommendations) Not recommended to close. For a list of available licensed early learning and child care programs, visit the ECE website
  • Education Hall of Fame (Cancelled)
  • Francophone Affairs Secretariat / Services TNO (Available) by phone or email only at servicestno@gov.nt.ca or 867-445-3118
  • Immigration, Nominee Program and Temporary Foreign Workers (On hold) - Applications continue to be received. Prepare for processing delays. For more detailed information, please refer to the IRCC web page.
  • Income Assistance and Senior Home Heating Subsidy (Available) Contact Regional Service Centres for operating hours, or Contact us by phone or email.
  • Libraries (Available - altered or limited service) Public libraries not listed below are scheduled to re-open in September 2020 with limited services and limited hours. Check out our Library eResources if you're unable to access a library in person.
    • The following libraries are open with limited service and hours:
      • Fort Smith
      • Inuvik
      • Yellowknife
    • These libraries are offering curb-side pickup of books and craft-kits:
      • Hay River
      • Fort Simpson
      • Tuktoyaktuk
      • Norman Wells
      • Fort Providence
  • New to the NWT Educators' Conference (N2NEC) - (Cancelled) ECE is working with education bodies to provide alternative supports to newly hired educators during their 14 days of self-isolation
  • Northern Counselling and Therapeutic Services (Available)
  • Prince of Wales Northern Heritage Centre (Open Wednesday to Sunday, 1-5 p.m.) Check out PWNHC's Check out PWNHC's virtual exhibits and virtual gallery navigator.
  • Student Financial Assistance (Available) Contact Regional Service Centres for operating hours, or contact us by phone 1-800-661-0793 or email nwtsfa@gov.nt.ca 
  • Student Records (Available) May be delays in processing requests.
  • Teacher certification (Available) - May be delays in processing applications. Contact teacherqualificationsupport@gov.nt.ca

Environment and Natural Resources

  • Environmental protection (Available – no change in service) – Environmental licences and permits are monitored and enforced as usual, including NWT Spill Report Line
  • Fishing licences (Available) – Fishing licences continue to be available online. Licences may also be available in-person through private vendors that continue to operate. Please call ahead.
  • Free Timber Cutting Permits (Extended) – All free timber cutting permits have been automatically extended and now expire on July 31, 2020. If you do not currently hold a timber cutting permit, and would like a permit for this year, please call your local or regional ENR office
  • Fur drop off (Available – altered or limited service) – Furs will be accepted by appointment only
  • Harvest activities monitoring and enforcement (Available – no change in service) – Officers continue to conduct regular patrols and enforcement.
  • NWT CIMP Funding (Available – Changes to service) – Researchers with NWT CIMP-funded projects must identify potential impacts of COVID-19 on their project, and provide a risk management plan. For the latest information on NWT CIMP project applications and reporting timelines, visit the NWT CIMP webpage or read Information for NWT CIMP Funding Applicants.
  • Outfitters and big game hunters (non-resident) – All big game hunting and outfitting for non-residents is closed. For more: Information for Outfitters and Tourism Operators.
  • Offices, local and regional (Closed)  - ENR officers are available by appointment only
  • Recycling depots (Available – altered or limited service) – Some beverage container recycling depots have reopened with new health and safety measures. Financial support is available for recycling depot operators to help offset costs directly associated with loss of income due to the closure. For a list of depots that are open, visit our website.
  • Wildfire Season - New measures have been developed for our wildfire operations to protect the health and safety of our fire crews and communities. Adjustments are being made to training, briefings, camp operations and airtanker base protocols to limit group sizes and potential exposure. Protocols for frequent cleaning and sanitization of surfaces, and response procedures in the event of an exposure, are also being developed. Limiting the number of human-caused fires that NWT fire crews must respond to, and reducing exposure between crew members and the public, is critical to ensure the health and safety of all northerners.

Finance

  • GNWT Employees medical travel, relocations, payroll and benefits will continue as normal (Available - with possible delays)
  • Liquor Stores have returned to regular hours, daily purchase limits remain in place.
    • Daily Purchase limits (per customer): 
      • Yellowknife, Inuvik, Hay River, Fort Smith, Norman Wells:
        • maximum purchase of $200.00 daily
        • single item with a price point above the $200.00 daily
        • no more than six 375 ml containers of spirits daily
      • Fort Simpson Liquor restrictions remain unchanged, individual customers can purchase, at a maximum, any of the following combinations:
        • Three 375 ml containers of spirits and twelve containers of beer;
        • Three 375 ml containers of spirits and two bottles of wine;
        • Two bottles of wine (maximum 2 litres) and twelve containers of beer;
        • Twenty-four containers of beer and one bottle of wine.

French Language Services

  • To access assistance with non-health related GNWT services and information in French, please contact Services TNO, Monday to Friday, between 8:30 a.m. and 5:00 p.m

Infrastructure

  • Airports (Available - Altered or limited service) Until further notice, only passengers, employees and service staff are permitted inside Northwest Territories airports. If you are dropping someone off or picking someone up, please do not enter the terminal. 
  • Air Travel (Altered - Direction for travellers)
  • Ferries (Available – altered): All passengers will be required to stay in their vehicle during the crossing. Washroom access must be requested by honking a vehicle horn. Sailing schedules have also been adjusted.
  • Road Travel (Altered - Direction for travellers) The BC/NWT Border crossing (Highway 7) near Fort Liard is now permitting scheduled exits at 1:00 p.m. on Tuesdays and Fridays. The highway is otherwise closed to all traffic. Those wishing to schedule an exit via Highway 7 must email the GNWT in advance. Travellers who exit via this highway can only re-enter the NWT via Highway 1 or 8 and must follow the orders of the NWT Chief Public Health Officer (CPHO), such as obtaining appropriate approvals and having an approved self-isolation plan.
  • Boilers and Pressure Vessels (Available – altered or limited service): Inspections will continue, but in-person permits will not be issued. 
  • Commercial Permits tolls, special/overweight/over-dimensional fees set to $0 until further notice.
  • Driver and Vehicle Services (Available – altered service): Driver and Motor Vehicle (DMV) offices are open for in-person services. Issuing offices have limited capacity in order to maintain physical distancing and ensure the health and safety of staff and clients. Capacity varies depending on the community and size of the office, so clients seeking an appointment are asked to refer to instructions from DMV staff. Click here for more information. Clients are encouraged to use online services whenever the option is available. The GNWT has extended the expiration dates of driver’s licences, general identification cards, and motor vehicle certificates of registration to September 1, 2020. Click here for more information. The GNWT has extended the expiration dates of driver’s licences, general identification cards, and motor vehicle certificates of registration to September 1, 2020. Click here for more information.
    • Note: the Yellowknife DMV office is an exceptionally busy location. With limited capacity inside, walk-in appointments are not guaranteed. Yellowknife clients are advised to book an appointment in advance by emailing DMV@gov.nt.ca.
  • Electrical and Elevators (Available – altered or limited service): Inspections will continue, but in-person permits will not be issued.
  • Fuel Services (Available – no change in service)
  • Gas Protection (Available – altered or limited service): Inspections will continue, but in-person permits will not be issued.
  • Highways maintenance (Available – no change in service)
  • Marine Transportation Services (Available with restrictions) - The cargo terminal in Hay River will open on May 1, 2020 but public access will be restricted for the health and wellness of customers and workers.
  • Procurement Shared Services (Available – altered or limited service): Only accepting online tender and request for proposal (RFP) submissions until further notice. Procurement workshops are cancelled.
  • Records and Information Management Symposium (Cancelled)
  • Warehouse and Surplus Services (Closed): The Warehouse, located in Yellowknife, is now closed to the public.

Industry, Tourism and Investment

  • Business Support - (Altered Services)  The SEED program has been adjusted to encourage and support new, innovative proposals that reflect the realities of the new post-COVID-19 economy. Applications are now being received. 
  • NWT Arts, NWT Film, Immigration, Tourism, Agriculture - (Altered or limited service) - Staff will be working remotely. While staff will be regularly checking their email and doing their utmost to keep business running as usual, there may be some delays during this time.
  • Mining Incentive Program (Altered service) Changes have been made to the Mining Incentive Program for 2020-21 to strengthen support for NWT prospectors and company-led mineral exploration projects - and to ensure that their projects will be in line with orders and conditions of the Chief Public Health Officer.  Overall, priority will be given to projects that can help to advance economic recovery in the NWT.  The application deadline has been extended to June 5, 2020.  For more information call 867-767-9211 ext. 63202 and/or click here.
  • Mining Recorders Office (Altered service)
    The office is continuing to process all payments by phone (credit card) and electronic funds transfer. Mineral claims are being protected until September 24, 2020. Work reports and simplified reports are being accepted but do not need to be submitted during this period. Mineral leases are being protected until September 24, 2020. Lease payments are being accepted but are not required during this period. Prospector’s licence applications will continue to be processed. Until further notice, client visits to the Mining Recorder’s Office will only be accommodated based on need and by pre-arranged appointment. Call 867-767-9210 ext. 63464.
  • NWT Nominee Program Business Stream (Postponed) – The intake of applicants for this stream is being paused. Step two of the application process, which includes a visit to the NWT and in-person interview, will be postponed until further notice.
  • NWT Parks (Altered Services) - With the exception of the 60th Parallel Territorial Park, NWT Parks are now open. Safe work practices, park safety protocols and other risk mitigation measures have been put in place. Shared facilities like kitchen shelters and shower buildings will not be open. Gatehouse access will be limited. The NWT Parks Reservation system is operating.
  • Petroleum Resources Office (Inuvik - Altered service)
    The Office will continue to process all administrative requirements related to petroleum interests. An open call for bids is still in effect for further rights issuance. Until further notice, client visits to the Petroleum Resources Office will only be accommodated based on need and by pre-arranged appointment. Call 867-777-7477 or email petroleum@gov.nt.ca.
  • Regional Offices (Altered) Consistent with public health guidelines to self-isolate, ITI's Regional Offices can only be contacted by e-mail.
  • Tourism Training Fund (Program Intake Postponed)
    Any applications received to date will be kept on record until a new intake is initiated.
  • Youth Mentorship for Tourism and Tourism Business Mentorship Programs (Program Intake Postponed)

Justice

  • Access to Information and Protection of Privacy (Delayed) - The GNWT has reduced its operations to essential services and restricted the number of staff in government buildings therefore public bodies may be unable to access or process records related to access to information requests.
  • Coroner Service (Available) - available via telephone and email only. Emergencies or deaths, can be reported at the 24 hour toll-free line - 1-866-443-5553
  • Corporate Registries (Available – altered or limited services) - Effective July 20, the Corporate Registries office will be available for services 9:30 am to 4:00 pm. Document submissions can still be made by mail, courier, by placing the documents in the drop box in the lobby of the Stuart M. Hodgson Building or by appointment. For more information, please contact Corporate Registries: 867-767-9304 or corporateregistries@gov.nt.ca
  • Correctional Facilities (Available – altered or limited services) - Correctional facilities will allow visitation with inmates for immediate family members only. Confidential in-person meetings with official visitors will be accommodated as much as possible.
  • Courts (Available - altered service) Effective Tuesday, June 23, 2020 Territorial Court hearings will reopen for public attendance. Please note that everyone entering the Courthouse will be asked to complete a health questionnaire, have their temperature taken, be required to wear a non-medical mask and use hand sanitizer before entering. Numbers will be monitored to ensure health safety. Read the full directive on the Courts website. 
  • Court Registries (Available) - Effective July 20, Court Registries and the Sheriff’s Office will reopen for services. Remote Services will also continue to be offered until further notice for those who do not wish to attend in person. Please note that everyone entering the Courthouse will be asked to complete a health questionnaire, have their temperature taken, be required to wear a non-medical mask and use hand sanitizer before entering. For more information, please visit the Courts websiteClick here to make your fine payment online. Find contact information at www.nwtcourts.ca
  • Integrated Case Management (Available - altered or limited service) - Services are being provided over the phone to established clients. 
  • Legal Aid (Available – altered or limited services) - Legal Aid office including regional Court Worker offices have reopened to the public. Health safety measures are in place. Clients are encouraged to call ahead for an appointment.  
  • Legal Aid – Outreach Legal Aid Clinic (Available – altered or limited service) – The Outreach Lawyer’s office has reopened. Clients must have a pre-booked appointment to attend. Call 867-767-9384 or email outreachlawyer@gov.nt.ca.
  • Legal Registries (Available – altered or limited service) - Effective July 20, the Legal Registries office will be available for services 9:30 am to 4:00 pm. Document submissions can still be made by mail, courier, by placing the documents in the drop box in the lobby of the Stuart M. Hodgson Building or by appointment. For more information, please contact Legal Registries: 867-767-9302 or landtitles@gov.nt.ca
  • Maintenance Enforcement / Child and Spousal Support (Available - with altered service) – The office will be operational with reduced staffing levels. Services are available, but may be delayed. Learn more about child support during the pandemic here.
  • M.M. de Weerdt Public Legal Resource Centre (Closed)
  • Non-profit Societies (Available – altered or limited service) - Societies may, if permitted by their bylaws or if all members are in agreement, hold an AGM by means other than in-person in order to comply with any Health orders to limit gatherings.
    • Note: Corporate Registries will not be dissolving any societies for failing to file their Notices of Directors and financial statements due to their inability to hold an AGM because of the COVID-19 health emergency.
  • Parenting After Separation Workshops (Available – altered or limited service) - Workshops will be continuing through the use of webinars.
  • Probation Services (Available – altered or limited service) - All mandatory reporting and check-ins by clients will be done by telephone. Supervision will continue, however, modifications will be made.
  • Public Trustee (Available - Altered or limited service) Office is closed, however, phone inquiries are being accepted. 
  • Rental Office (Available – altered or limited service) - New Regulations are now in effect as of April 9, 2020 to allow tenants to defer their rental payments. Rental Office services will only be available by phone or email.
  • Victim Services (Available - no change in service)

Lands

  • Department of Lands services are available via email only at this time. Please email us at lands@gov.nt.ca
  • Applications for a commercial, recreational, residential and industrial leases (Available – altered or limited service)
  • Applications for a land use permits in the ISR (Available – altered or limited service)
  • ATLAS Mapping (Available – no change in service)
  • Inspections and enforcement (Available – no change in service)
  • Land and water securities (Available – no change in service)
  • Land Use Planning Forum 2020 (Cancelled)
  • Land Use Planning GIS Workshop (Available – altered or limited service) 
  • Make a payment (Available – altered or limited service)
  • Project assessment (Available – no change in service)
  • Quarrying permits (Available – altered or limited service)
  • Regional and Local Offices (Closed) Service available by phone, email and by appointment.
  • Spill Line (Available - no change in service)
  • Mackenzie Valley Review Board: Response to COVID-19

  • Mackenzie Valley Land and Water Board: Response to COVID-19

Legislative Assembly

  • Educational outreach programming, including Youth Parliament (Postponed)
  • Legislative Assembly building (Closed)
  • Public tours (Cancelled)
  • Winter sitting (Adjourned until October 15, 2020)

Municipal and Community Affairs

Northwest Territories Housing Corporation

  • Community Housing Plans (Available)
  • Community Housing Support Initiative (Available)
  • Emergency Repairs for Homeowners (Available)
  • Emergency Shelters (Available)
  • Fuel Tank Replacement (Available)
  • Home Purchase Support (Available)
  • Homeless Assistance Fund (Available)
  • Homeownership Entry Level Program (Available)
  • Housing First  (Available)
  • Major Repairs (Delayed) – Program applications on hold
  • Market Rental Housing (Available)
  • Mobility Enhancements (Available)
  • Northern Pathways to Housing (Available)
  • Preventative Maintenance (Available)
  • Public Housing (Available)
  • Rapid Rehousing (Available)
  • Seniors Aging in Place (Available)
  • Transitional Rent Supplement Program (Available)

Northwest Territories Power Corporation

  • NTPC website (www.ntpc.com) and NTPC customer portal (www.myntpc.com) are available.
  • Collection activities (Postponed)
  • Disconnections and limiters (Postponed)
  • Regional customer service offices 
    • OPEN: Inuvik, Fort Simpson, Fort Smith, Yellowknife
    • CLOSED: Hay River
  • Bill Payment (Available – altered or limited service) Customers are encouraged to pay their bills through one of the following options:
    • By registering and paying online 
    • By using telephone or internet payment options through their bank.
    • In person at their local Co-op or Northern Store
    • By mailing payments to their local regional office or NTPC's head office.
    • By contacting our customer service representatives at 1-800-661-0855.

Workers’ Safety and Compensation Commission (WSCC)

  • Compensation payments (Available - no change in service) 
  • Employer Assessment Payment (Extended) - Payment that was due April 1, 2020 has been extended to August 1, 2020.
  • Medical travel, non-critical (Postponed) - To be rescheduled
  • Permanent Medical Impairment (PMI) appointments (Postponed) - All PMI appointments in Yellowknife will be rescheduled.
  • Reports of unsafe work (Available – no change in service) - We recommend submitting the report through WSCC Connect.
  • Treatment outside of home community (Cancelled) - Claimants will be contacted beginning March 16 to arrange for travel to their home community where they will stay until further notice.
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