GNWT Services

Last modified: 
Thu, 06/04/2020 - 14:30

Below is a list of programs and service availability during the response to COVID-19 in the territory. Click on the Department name and links for more details.

This page will be updated as often as possible.

Health and Social Services

  • Active or existing requests for information disclosures under the Adoption Act or Child and Family Services Act (Available – altered or limited service). Expect delays in response time.
  • Birth/Death/Marriage Certificate Applications and Registrations (Available). Expect delays in response time. 
  • Child Protection Records Checks to support the approval of extended family, provisional and regular foster homes; and northern contracted facilities’ staff (available)
  • Health Care Coverage Applications: Health Care Cards - (Available). Expect delays in response time.
  • Inter-Provincial Desk child protection background checks and child protection information sharing requests (available)
  • New Public requests for information in a Child and Family Services file (suspended)
  • New Public requests for information in the post Adoption Registry (suspended)
  • Out of Territory Specialized Services for children and youth (Available – altered or limited service). Urgent need only.

Education, Culture and Employment

  • Apprenticeships, Trades and Occupational Certification (Available) - May be delays in processing applications. Contact apprenticeship@gov.nt.ca 
  • Archaeological permits (Still required) - May be delays in processing applications, visit the PWNHC website for details.
  • Aurora College - The majority of regular full-time programs will be offered for the fall 2020 semester. For more information and to apply visit: www.auroracollege.nt.ca
  • School classes - JK-12 (Cancelled)
  • Early learning and childcare programs (Available – adjustments in service aligned with CPHO recommendations) Not recommended to close. For a list of available licensed early learning and child care programs, visit the ECE website
  • Education Hall of Fame (Cancelled)
  • Francophone Affairs Secretariat / Services TNO (Available) by phone or email only at servicestno@gov.nt.ca or 867-445-3118
  • Immigration, Nominee Program and Temporary Foreign Workers (On hold) - Applications continue to be received. Prepare for processing delays. For more detailed information, please refer to the IRCC web page.
  • Income Assistance and Senior Home Heating Subsidy (Available) Regional Service Centres closed to public. Contact us by phone or email.
  • Libraries (Closed) Check out our Library eResources
  • Northern Counselling and Therapeutic Services (Available)
  • Prince of Wales Northern Heritage Centre (Closed) - Check out PWNHC's virtual exhibits and virtual gallery navigator.
  • Student Financial Assistance (Available) Regional Service Centres closed to public. Contact us by phone 1-800-661-0793 or email nwtsfa@gov.nt.ca 
  • Student Records (Available) May be delays in processing requests.
  • Teacher certification (Available) - May be delays in processing applications. Contact teacherqualificationsupport@gov.nt.ca

Environment and Natural Resources

  • Environmental protection (Available – no change in service) – Environmental licences and permits are monitored and enforced as usual, including NWT Spill Report Line
  • Fishing licences (Available) – Fishing licences continue to be available online. Licences may also be available in-person through private vendors that continue to operate. Please call ahead.
  • Free Timber Cutting Permits (Extended) – All free timber cutting permits have been automatically extended and now expire on July 31, 2020. If you do not currently hold a timber cutting permit, and would like a permit for this year, please call your local or regional ENR office
  • Fur drop off (Available – altered or limited service) – Furs will be accepted by appointment only
  • Harvest activities monitoring and enforcement (Available – no change in service) – Officers continue to conduct regular patrols and enforcement, including the mobile no-harvest zone for Bathurst caribou
  • NWT CIMP Funding (Available – Changes to service) – Researchers with NWT CIMP-funded projects must identify potential impacts of COVID-19 on their project, and provide a risk management plan. Please note that Aurora Research Institute will not be issuing research licences until July 1, 2020. For the latest information on NWT CIMP project applications and reporting timelines, visit the NWT CIMP webpage or read Information for NWT CIMP Funding Applicants.
  • Outfitters and big game hunters (Closed) – All NWT outfitting operators are closed by order of the Chief Public Health Officer, as these businesses do not allow for suitable distancing measures to prevent the spread of COVID-19. For more: Information for Outfitters and Tourism Operators.
  • Offices, local and regional (Closed)  - ENR officers will be available by appointment only
  • Recycling depots (Closed) – All beverage container and electronic recycling depots remain closed. ENR is currently working with depot operators to put in place health and safety measures to allow depots to re-open in the near future. Financial support is available for recycling depot operators to help offset costs directly associated with loss of income due to the closure.
  • Recycling depot events (Cancelled) – Events cancelled in Paulatuk, Tulita and Deline
  • Wildfire Season - New measures are being developed for our wildfire operations to protect the health and safety of our fire crews and communities. Adjustments are being made to training, briefings, camp operations and airtanker base protocols to limit group sizes and potential exposure. Protocols for frequent cleaning and sanitization of surfaces, and response procedures in the event of an exposure, are also being developed. Limiting the number of human-caused fires that NWT fire crews must respond to, and reducing exposure between crew members and the public, is critical to ensure the health and safety of all northerners.

Finance

  • GNWT Employees medical travel, relocations, payroll and benefits will continue as normal (Available - with possible delays)
  • Liquor Store Hours:
    • Yellowknife: 12:00 p.m. - 7:00 p.m. - Monday to Saturday
    • Inuvik: 12:00 p.m. - 7:00 p.m. - Monday to Saturday
    • Hay River: 12:00 p.m. - 7:00 p.m. - Monday to Saturday
    • Fort Smith: 2:00 p.m. - 6:00 p.m. - Monday to Saturday
    • Fort Simpson: 3:00 p.m. - 7:00 p.m. Monday to Saturday.
    • Norman Wells: 4:00 p.m- 8:00 p.m. Monday to Thursday and 3:00 p.m. - 8:00 p.m. Friday and Saturday.
  • Daily Purchase limits (per customer): 
    • Yellowknife, Inuvik, Hay River, Fort Smith, Norman Wells:
      • maximum purchase of $200.00 daily
      • single item with a price point above the $200.00 daily
      • no more than six 375 ml containers of spirits daily
    • Fort Simpson Liquor restrictions remain unchanged, individual customers can purchase, at a maximum, any of the following combinations:
      • Three 375 ml containers of spirits and twelve containers of beer;
      • Three 375 ml containers of spirits and two bottles of wine;
      • Two bottles of wine (maximum 2 litres) and twelve containers of beer;
      • Twenty-four containers of beer and one bottle of wine.
  • Small Business and Individual Payment Processing (Available - expedited service) All invoices will be processed immediately so payment will be delivered as quickly as possible.

French Language Services

  • To access assistance with non-health related GNWT services and information in French, please contact Services TNO, Monday to Friday, between 8:30 a.m. and 5:00 p.m

Infrastructure

  • Airports (Available - Altered or limited service) Until further notice, only passengers, employees and service staff are permitted inside Northwest Territories airports. If you are dropping someone off or picking someone up, please do not enter the terminal. 
  • Air Travel (Altered - Direction for travellers)
  • Ferries (Available – altered): All passengers will be required to stay in their vehicle during the crossing. Washroom access must be requested by honking a vehicle horn. Sailing schedules have also been adjusted.
  • Road Travel (Altered - Direction for travellers) The BC/NWT Border crossing (Highway 7) near Fort Liard and the YT/NWT Border crossing (Highway 8) are closed to all traffic until further notice. Only emergency and enforcement vehicles are exempted from the closure.
  • Boilers and Pressure Vessels (Available – altered or limited service): Inspections will continue, but in-person permits will not be issued. 
  • Commercial Permits tolls, special/overweight/over-dimensional fees set to $0 until further notice.
  • Driver and Vehicle Services (Available – altered or limited service): Clients encouraged to use online services where possible. All driver exams are cancelled and Driver and Motor Vehicle (DMV) offices are now closed to clients for in-person services in Yellowknife, Fort Smith, Fort Simpson, Norman Wells and Inuvik. For information on in-person availability in DMV offices outside these communities, please contact them directly.
    • Note: The GNWT has extended the expiration dates of driver’s licences, general identification cards, and motor vehicle certificates of registration to August 1, 2020. Click here for more information.
  • Electrical and Elevators (Available – altered or limited service): Inspections will continue, but in-person permits will not be issued.
  • Fuel Services (Available – no change in service)
  • Gas Protection (Available – altered or limited service): Inspections will continue, but in-person permits will not be issued.
  • Highways maintenance (Available – no change in service)
  • Marine Transportation Services (Available with restrictions) - The cargo terminal in Hay River will open on May 1, 2020 but public access will be restricted for the health and wellness of customers and workers.
  • Procurement Shared Services (Available – altered or limited service): Only accepting online tender and request for proposal (RFP) submissions until further notice. Procurement workshops are cancelled.
  • Records and Information Management Symposium (Cancelled)
  • Warehouse and Surplus Services (Closed): The Warehouse, located in Yellowknife, is now closed to the public.

Industry, Tourism and Investment

  • Business Support - (Altered Services)  The SEED program has been adjusted to encourage and support new, innovative proposals that reflect the realities of the new post-COVID-19 economy. Applications are now being received. 
  • NWT Arts, NWT Film, Immigration, Tourism, Agriculture - (Altered or limited service) - Staff will be working remotely. While staff will be regularly checking their email and doing their utmost to keep business running as usual, there may be some delays during this time.
  • Mining Incentive Program (Altered service) Changes have been made to the Mining Incentive Program for 2020-21 to strengthen support for NWT prospectors and company-led mineral exploration projects - and to ensure that their projects will be in line with orders and conditions of the Chief Public Health Officer.  Overall, priority will be given to projects that can help to advance economic recovery in the NWT.  The application deadline has been extended to June 5, 2020.  For more information call 867-767-9211 ext. 63202 and/or click here.
  • Mining Recorders Office (Altered service)
    The office is continuing to process all payments by phone (credit card) and electronic funds transfer. Mineral claims are being protected for 90 days. Work reports and simplified reports are being accepted but do not need to be submitted during this period. Mineral leases are being protected for 90 days. Lease payments are being accepted but are not required during this period. Prospector’s licence applications will continue to be processed. Until further notice, client visits to the Mining Recorder’s Office will only be accommodated based on need and by pre-arranged appointment. Call 867-767-9210 ext. 63464.
  • NWT Nominee Program Business Stream (Postponed) – The intake of applicants for this stream is being paused. Step two of the application process, which includes a visit to the NWT and in-person interview, will be postponed until further notice.
  • NWT Parks (Postponed) - The opening of Northwest Territories parks has been postponed.  An opening date for the 2020 park season has not been confirmed at this time. The online reservation system will also remain closed until further notice.
    • NWT Parks Extended Stay Campsite Draw (Postponed) - Annual draw for extended stays at Prelude Lake and Reid Lake Territorial Parks.
  • Petroleum Resources Office (Inuvik - Altered service)
    The Office will continue to process all administrative requirements related to petroleum interests. An open call for bids is still in effect for further rights issuance. Until further notice, client visits to the Petroleum Resources Office will only be accommodated based on need and by pre-arranged appointment. Call 867-777-7477 or email petroleum@gov.nt.ca.
  • Regional Offices (Altered) Consistent with public health guidelines to self-isolate, ITI's Regional Offices can only be contacted by e-mail.
  • Tourism Training Fund (Program Intake Postponed)
    Any applications received to date will be kept on record until a new intake is initiated.
  • Youth Mentorship for Tourism and Tourism Business Mentorship Programs (Program Intake Postponed)

Justice

  • Access to Information and Protection of Privacy (Delayed) - The GNWT has reduced its operations to essential services and restricted the number of staff in government buildings therefore public bodies may be unable to access or process records related to access to information requests.
  • Coroner Service (Available – altered or limited services) - available via telephone and email only. Emergencies or deaths, can be reported at the 24 hour toll-free line - 1-866-443-5553
  • Corporate Registries (Available – altered or limited services) -  Effective April 6, the Corporate Registries office will be open for limited services excluding in-person service. Document submissions can be made by placing the documents in the drop box in the lobby of the Stuart M. Hodgson Building between 9:30 a.m. and 12:00 noon. All documents must be in a sealed envelope and must include contact information and payment. Online search services continue to be available.
  • Correctional Facilities (Available – altered or limited services) - All personal visit are suspended unless for exceptional circumstances such as family death or illness. Confidential in-person meetings with official visitors will be accommodated as much as possible.
  • Courts (Various changes) - The Courts of the Northwest Territories are issuing Directives to address the best response during the COVID-19 health emergency. Directives will evolve to meet these needs as required.
  • Court Registries (Available – altered or limited services) - Court Services have suspended in-person services for all Court Registries offices and Sheriff's Offices. Drop off boxes for court documents are located at the front doors of the Yellowknife and Hay River Courthouses. Click here to make your fine payment online. Find contact information at www.nwtcourts.ca
  • Integrated Case Management (Available - altered or limited service) - Services are being provided over the phone to established clients. 
  • Legal Aid (Available – altered or limited services) - All clinics and offices are closed. Clients are encouraged to make their inquiries by phone or email. 
    • Contact information for Clinic and Legal Aid in all communities
    • NOTE: Legal Aid applications will be taken only by telephone. Clients with criminal matters before the Territorial Court between now and June 1, 2020 will be provided with a list of the lead counsel scheduled during that time along with contact information.
  • Legal Aid – Outreach Legal Aid Clinic (Available – altered or limited service) – All in-person Outreach Legal Aid Services are suspended until further notice. All community clinics for walk-in clients are cancelled, however, services will continue over the telephone and by email.
  • Legal Registries (Available – altered or limited service) - Offices operating with online services only. Exception  - Processing of submissions will continue, with delays in the Land Titles Office and are accepted by mail or by prior arrangement ( Land Titles office: 867-767-9302)
  • Maintenance Enforcement / Child and Spousal Support (Available - with altered service) – The office will be operational with reduced staffing levels. Services are available, but may be delayed. Learn more about child support during the pandemic here.
  • M.M. de Weerdt Public Legal Resource Centre (Closed)
  • Non-profit Societies (Available – altered or limited service) - Societies may, if permitted by their bylaws or if all members are in agreement, hold an AGM by means other than in-person in order to comply with any Health orders to limit gatherings.
    • Note: Corporate Registries will not be dissolving any societies for failing to file their Notices of Directors and financial statements due to their inability to hold an AGM because of the COVID-19 health emergency.
  • Parenting After Separation Workshops (Available – altered or limited service) - Workshops will continue only through the use of webinars.
  • Probation Services (Available – altered or limited service) - All mandatory reporting and check-ins by clients will be done by telephone. Supervision will continue, however, modifications will be made.
  • Public Trustee (Available - Altered or limited service) Office is closed, however, phone inquiries are being accepted. 
  • Rental Office (Available – altered or limited service) - New Regulations are now in effect as of April 9, 2020 to allow tenants to defer their rental payments. Rental Office services will only be available by phone or email.
  • Victim Services (Available - no change in service)

Lands

  • Department of Lands services are available via email only at this time. Please email us at lands@gov.nt.ca
  • Applications for a commercial, recreational, residential and industrial leases (Available – altered or limited service)
  • Applications for a land use permits in the ISR (Available – altered or limited service)
  • ATLAS Mapping (Available – no change in service)
  • Inspections and enforcement (Available – no change in service)
  • Land and water securities (Available – altered or limited service)
  • Land Use Planning Forum (May 5-6, Yellowknife) (Postponed)
  • Land Use Planning GIS Workshop (March 25-26, Yellowknife)  (Postponed) 
  • Make a payment (Available – altered or limited service)
  • Project assessment (Available – altered or limited service)
  • Quarrying permits (Available – altered or limited service)
  • Regional and Local Offices (Closed) Service available by phone, email and by appointment.
  • Spill Line (Available - no change in service)
  • Mackenzie Valley Review Board: Response to COVID-19

  • Mackenzie Valley Land and Water Board: Response to COVID-19

Legislative Assembly

  • Educational outreach programming, including Youth Parliament (Postponed)
  • Legislative Assembly building (Closed)
  • Public tours (Cancelled)
  • Winter sitting (Recessed early)

Municipal and Community Affairs

Northwest Territories Housing Corporation

  • Community Housing Support Initiative (Available - altered or limited service) – Responses to applications may be delayed
  • Emergency Repairs for Homeowners (Available)
  • Emergency Shelters (Available - no change in service)
  • Fuel Tank Replacement (Delayed) – Program applications on hold
  • Home Purchase Support (Available - altered or limited service)
  • Homeless Assistance Fund (Available - no change in service)
  • Homeownership Entry Level Program (Available - altered or limited service) - Repairs are limited to emergency situations involving health and safety
  • Housing First  (Available – no change in service)
  • Major Repairs (Delayed) – Program applications on hold
  • Market Rental Housing (Available - altered or limited service) - Responses to applications may be delayed
  • Mobility Enhancements (Delayed) – Program applications on hold
  • Northern Pathways to Housing (Available – no change in service)
  • Preventative Maintenance (Delayed) – Program applications on hold
  • Public Housing (Available - altered or limited service) - Repairs are limited to emergency situations involving health and safety
  • Rapid Rehousing (Available – no change in service)
  • Seniors Aging in Place (Delayed) – Program applications on hold
  • Transitional Rent Supplement Program (Available – altered or limited service) – Responses to applications may be delayed

Northwest Territories Power Corporation

  • NOTICE: NTPC website (www.ntpc.com) and NTPC customer portal (www.myntpc.com) are unavailable until further notice
  • Bill Payment (Available – altered or limited service) Customers are encouraged to pay their bills through one of the following options:
  • Collection activities (Postponed)
  • Disconnections and limiters (Postponed)
  • Regional customer service offices (Closed)
    • By registering and paying online 
    • By using telephone or internet payment options through their bank.
    • In person at their local Co-op or Northern Store
    • By mailing payments to their local regional office or NTPC's head office.
    • By contacting our customer service representatives at 1-800-661-0855.

Workers’ Safety and Compensation Commission (WSCC)

  • Compensation payments (Available - no change in service) 
  • Employer Assessment Payment (Extended) - Payment that was due April 1, 2020 has been extended to May 1, 2020.
  • Medical travel, non-critical (Postponed) - To be rescheduled
  • Permanent Medical Impairment (PMI) appointments (Postponed) - All PMI appointments in Yellowknife will be rescheduled.
  • Reports of unsafe work (Available – no change in service) - We recommend submitting the report through WSCC Connect.
  • Treatment outside of home community (Cancelled) - Claimants will be contacted beginning March 16 to arrange for travel to their home community where they will stay until further notice.
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