This job opening is limited to residents living within 25 kilometres of Inuvik, NT.

The Department of Health and Social Services works under the direction of the Minister and Deputy Minister, in partnership with the Health and Social Services Authorities, to support the health and wellbeing of people across the NWT through planning, development, evaluation and reporting on program and service delivery.  

HSS is committed to the development and provision of quality services in such a way as to make the best use of public resources, ensure the sustainability of the system, focus on client safety and best practices and promote positive health and social outcomes. HSS strives to continually improve the health and social service system to ensure best health, best care, and a better future for the people of the NWT.

Located in Inuvik, the Health Care Services Specialist reports to the Health Care Services Manager. This position is one of several Health Care Service Specialist who share these responsibilities across the Northwest Territories. 

This position provides interactive services to customers on behalf of the Health Services Administration division, and the Specialist functions in an environment with high work volume, processing on average 15,000 health care applications annually. The incumbent will review on average 1,400 prior approvals annually.  This position works with highly confidential, sensitive information.  The Specialist must refer to relevant policies, procedures, guidelines and Acts related to this section in order to provide accurate information to the customer.  

Knowledge, Skills and Abilities: 

• Knowledge of and/or the ability to acquire knowledge of bookkeeping and generally accepted accounting practices (GAAP)
• Knowledge of and/or the ability to acquire and apply knowledge of relevant GNWT policies, procedures and guidelines
• Knowledge of privacy and confidentiality practices and the ability to adhere to the expectations of maintaining citizen privacy and confidentiality
• Time management and organization skills
• Attention to detail skills and the ability to bring together different elements in order to achieve results or accomplish tasks
• Ability to listen and respond positively in all client situations
• Ability to learn and apply awareness of medical terminology and the NWT health care system
• Ability to review, assess and process receivables and payable payments with respect to health insurances

Typically, the above qualifications would be attained by:

A Grade 12 diploma and one (1) year of relevant work experience in a client service-focused environment. 

Inquiries Only:

Inuvik HR Client Service Centre
Department of Finance
Government of the Northwest Territories
1st FLOOR  ALEX MOSES GREENLAND BUILDING
BOX 1869
INUVIK, NT  X0E 0T0
Tel (867) 678-8071 Ext 15644
Fax (867) 678-6620
jobsinuvik@gov.nt.ca

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.