Manager, Quality Assurance and Risk Management
Job Summary
Department Information
The Tlicho Community Services Agency is a unique organization responsible for the delivery of education, health and social services within the Tlicho region. The Tlicho Community Services Agency's vision 'Strong Like Two People' is a metaphor for the desire by community leadership to build an organization, and create programs and services that recognize the strength and importance of two cultures.
Job Information
Reporting to the Executive Director, Operations & Program Integration, the Manager, Quality Assurance & Risk Management provides strategic leadership for quality improvement, patient safety, risk management, client experience, clinical education, and infection prevention and control across TCSA health, wellness, and social services programs.
The Manager leads incident investigations, accreditation activities, and system-wide quality improvement initiatives to promote safe, culturally responsive, client- and family-centred services across the Tlicho region. The position provides expert advice to senior leadership and the TCSA Board and ensures programs meet applicable legislation, standards, and policies.
Key Responsibilities
- Lead quality assurance, patient safety, risk management, and incident management programs across TCSA.
- Oversee investigations of critical incidents, patient safety events, unusual occurrences, and complaints.
- Lead continuous quality improvement initiatives, accreditation activities, and risk mitigation strategies.
- Develop and review policies, procedures, and practices that support safe, effective, and culturally responsive services.
- Provide expert advice to senior leadership and the TCSA Board on quality, safety, risk, and client experience.
- Oversee clinical education and infection prevention and control initiatives.
- Provide leadership in human resource and financial management within the area of responsibility.
Key Qualifications
- A bachelor's degree in a health and social services discipline, business, organizational management, or a law degree.
- A minimum of 10 years' work-related experience in a health or social services environment including 2 years leading a team.
- Direct working experience within a cross-cultural setting, with legislation/policy, or in the areas of occupational health and safety, privacy coordination/management, organizational accreditation, communications, project implementation related to health care improvement, are all assets.
Equivalencies may include
- A related diploma and twelve (12) years of experience in a health or social services environment, including two (2) years leading a team; or
- Fourteen (14) years of progressively responsible experience in a health or social services environment, including two (2) years leading a team.
- All other equivalencies will be assessed on a case-by-case basis.
Working Conditions
- Position based in the Tlicho region, with travel to Behchoko, Gamèti, Wekweètì, and Whatì as required.
- May be required to respond to critical incidents and urgent operational matters.
- Must maintain confidentiality and handle sensitive client, staff, and organizational information.
The GNWT offers a competitive salary, an annual northern living allowance, a generous defined benefit pension plan, and health/dental benefits in addition to relocation assistance, if applicable. For more information about living and working in the Northwest Territories. Please visit our benefits page or NWT Tourism.
GNWT Inquiries
Inquiries Only:
Tlicho HR Client Service Centre
Department of Finance
Government of the Northwest Territories
NISHI KHON BUILDING, 2nd FLOOR
BOX 419
BEHCHOKO NT X0E 0Y0
Tel (867) 392-3053
Fax (867) 392-6861
jobstlicho@gov.nt.ca
Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.
More Information
Term Position
This job opening is for a 2 Year Term.
Indigenous Employment Policy
Candidates must clearly identify their eligibility in order to receive priority consideration under the Indigenous Employment Policy.
Criminal Records Check
Candidates must provide a satisfactory vulnerable sector check. Failure to provide a satisfactory check may deem you disqualified from the competition.
Diversity and Inclusion
The Government of the Northwest Territories is an inclusive workplace. If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.
Eligibility
Eligibility lists may be created from this competition to fill future term and indeterminate positions.
Equivalencies
Equivalencies may be considered based on a one-year of directly related experience equivalent to one year of education or one year of education for one year of experience. However, combinations of education and experience must often be considered on a case-by-case basis. For a full list of equivalencies that will be considered for this role, please contact human resources.
Transfer Assignments
Transfer Assignments may be considered.
Job Opening Information
Job Opening ID # 28482
Closing Date: November 3, 2026- 23:59, Mountain Time
Salary Information
The salary range for this position is from $65.25 per hour to $77.95 per hour (approximately $127,238 - $152,003 annually) plus an annual Northern Allowance of $5,536.
Application Assistance
For more information on preparing and submitting your application, please visit: Preparing Your Application