Northwest Territories Health and Social Services Authority introducing new care options to maintain access while increasing social distancing

News Releases

Yellowknife — March 23, 2020

The Minister of Health and Social Services, Diane Thom, is announcing the following adjustments to health and social services operations that create new pathways to access care, while also enhancing social distancing. These steps are being taken to ensure the health system can reserve and reallocate existing resources, protect our vulnerable populations, and reduce potential for spread and exposure for our staff and the public.

Starting immediately the Northwest Territories Health and Social Services Authority (NTHSSA) will:

  • Provide Virtual Care options to support care in remote communities, reduce the need to travel for care, and replace in-person appointments – where appropriate - with phone, telemedicine, or apps (such as WhatsApp or FaceTime). More information is available at
  • Adding email and online appointment booking option for Yellowknife residents. More information is available at:  
  • Creating an in-car screening clinic at the YK Primary Care site, with details to follow.
  • Moving all Yellowknife walk-in appointments to same-day booked appointments. Patients can still secure appointments but will be asked to not wait inside the clinic while waiting for their timeslot. 

The NTHSSA has also adjusted services territorially. For information on current service levels visit, which has up-to-date information regarding current service levels. This web site will be updated as the situation changes.


“A this time we need to quickly adjust how we operate, and focus on continued social distancing. We need residents to help our healthcare workers by calling in advance if they have symptoms and adopting our new virtual care options when appropriate.”

-Diane Thom, Minister of Health and Social Services


Related Links

 Government of the Northwest Territories – Public Safety Notices, COVID-19 Information


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