NWT Residents can expect GNWT network disruption overnight

Public Service Announcement

Yellowknife — May 14, 2021

The Government of the Northwest Territories (GNWT) is upgrading its network hardware this weekend. These critical infrastructure updates will begin on Saturday, May 15th at 10:30 p.m. and end Sunday, May 16th at 7:00 a.m.

GNWT phones, websites and emails will not be accessible during this time, but cellular services will remain unaffected. The Inuvik Hospital and 8-1-1 will be functional through backup systems.   The primary switchboard number for Stanton Territorial Hospital (867-669-4111), will remain active, but direct lines to specific units will be inactive during the upgrade. During this period there will be two short periods lasting a few minutes each when NWT 9-1-1 may experience some diminished capacity.  When calling NWT 9-1-1 please wait for at least two rings (6 seconds) before trying to call again as there may be a short delay in answering. In order to mitigate any service impacts to the public, NWT 9-1-1 has increased the number of staff working during this period and will be monitoring 9-1-1 systems throughout the changeover process.

Backup plans have been established for other critical services, in consultation with GNWT and emergency operations groups.

GNWT social media sites are not affected during this time. For updates on the NWT flood situation or for any new COVID-19 updates, please visit the GNWT Facebook page.

The GNWT would like to thank the public for their understanding and patience while it completes these upgrades. Non-peak web traffic hours were deliberately chosen to cause the least disruption to the public. We expect to be fully operational by Sunday morning.


For media requests, please contact:

Cabinet Communications

Government of the Northwest Territories