YELLOWKNIFE (February 9, 2015) – The Government of the Northwest Territories’ (GNWT) Single Window Service Center model has been recognized for its innovative management by the Institute of Public Administration of Canada (IPAC). The Single Window Service Center model received bronze in Federal/Provincial/Territorial category of the  IPAC/Deloitte Public Sector Leadership Award for 2014. This is the fourth IPAC Award the Government of Northwest Territories has received.  Previous recipients include the GNWT’s Executive Council, Department of Transportation and the South Slave Divisional Board of Education.  

The Single Window Service Centre model is unique to the Northwest Territories.  Its success is rooted in respecting the  traditional and cultural needs of residents as they access government services. Since the program was launched in 2010 it has grown across the NWT from eight to eighteen single window service centres, with another two to be added in the near future.  The Government Service Officers have responded to over 19,000 requests from residents in small communities for help accessing GNWT and Government of Canada programs and services. 

“The Government of the Northwest Territories is committed to supporting all communities and regions,” noted Premier Bob McLeod. “The Single Window Service Centres and government service officers program proves that we can be more efficient by creating positions in smaller communities to help residents connect with the programs and services they need.” 

Supporting sustainable, vibrant and safe communities and regions is a priority for the Government of the Northwest Territories. This commitment is demonstrated in programs like the Single Window Service Centres, decentralization, regional recruitment and capacity building initiatives across the NWT, all working towards supporting communities. 

Representatives of the Single Window Service Centre program will be recognized at the NWT Legislative Assembly on Monday afternoon. 

For more information about the IPAC Award and the GNWT’s submission, please contact: 

Dan O’Neill
Regional Director
Department of Executive
Government of the Northwest Territories
Tel.: 867-873-7897