July 28, 2011 - The Yellowknife Health and Social Services Authority (YHSSA) has initiated “Same Day Services” at the Yellowknife Primary Care Centre and Frame Lake Community Health Clinic in response to suggestions from clients and staff in an operational review conducted in April.
Same Day Services will replace “Walk-In” services formerly delivered at these sites. Same Day Services allow clients to schedule appointments with a Nurse Practitioner, Nurse or Physician, on the day that they call for the appointment.
“We expect that Same Day Services will help increase the number of same day appointments available to clients; provide easier access by allowing clients to book appointments by phone; and reduce appointment waiting times. We look forward to client feedback about Same Day Services over the coming months,” said Les Harrison CEO of YHSSA.
Effective July 18, 2011, the following changes have occurred:
1) Scheduling of Same Day Appointments
- Clients will be able to book “Same Day Appointments” by calling the clinics Clients will no longer be required to come in person to clinics to book appointments for evening services.
- There are a limited number of Same Day Appointments available each day. These appointments will be provided on a “first call basis”.
2) Expanded access to appointments – “Same Day” appointments can now be scheduled from
- 12:30 p.m. to 8:15 p.m. Mondays and Tuesdays and Saturdays from 10:15 a.m. to 2:15 p.m. at the Yellowknife Primary Care Centre.
- 12:30 p.m. to 8:15 p.m. Wednesdays and Thursdays at Frame Lake Community Health Clinic.
Same Day Services provide quick access to appointments for health issues that do not require a visit to the Emergency Room. YHSSA continues to offer regular clinic appointments for the scheduling of physical exams, routine pap tests, wart treatment and other minor procedures, follow-ups for lab or other diagnostic results, injections or narcotic medication refills.
For more information, contact:
Damien Healy
Manager Communications Health and Social Services
Government of the Northwest Territories
Tel: (867) 920-8927
damien_healy@gov.nt.ca