Technical Support Officer
Job Summary
Department Information
The Northwest Territories Health and Social Services Authority (NTHSSA) offers challenging and exciting careers in health and social services delivery and administration in Canada’s North. The Territorial Authority has service locations in communities across the territory and a staff of more than 1,600 serving over 43,000 residents of the NWT and 5,900 residents of the Kitikmeot Region of Nunavut. Challenging work, welcoming communities, and expanded opportunities are some of the benefits offered to employees of the NTHSSA.
Job Information
This position is responsible for supporting all of the divisions of the NTHSSA, Stanton Territorial Hospital Foundation and DHSS. With more than 500 clients, 200 computers, 85 printers and 10 software products, the breadth of the incumbents work is diverse and ranges from basic tasks to complex projects. In addition, the computer industry is continually evolving and presenting new technologies. The incumbent is responsible to develop expertise in new technologies NTHSSA is planning to implement and support. As a result, the incumbent works on concurrent projects at all times and is responsible for setting priorities of the work that is required to be done.
KNOWLEDGE, SKILLS AND ABILITIES:
- Theoretical and practical knowledge of PC computers, software and printers as well as basic knowledge of networking technology (i.e servers, operating systems).
- Ability to research, troubleshoot and ask pertinent questions of clients so that information gathered may be interpreted and translated to technical specifications and diagnosis.
- Communication skills to work with both clients in a non-technical manner to determine their needs, problems as well as technical vendors and contractors to communicate diagnosis of problem and technical data.
- Ability to learn and apply new technologies quickly with limited resources for training.
Typically, the above qualifications would be attained by:
EDUCATION AND EXPERIENCE
- A post-secondary institution program in computer science and/or computer technology program and four (4) years employment in a technical support environment in a medium sized organization.
EQUIVALENCIES
- A degree in computer science and/or computer technology program and two (2) years employment in a technical support environment in a medium sized organization.
- All other equivalencies will be considered on a case-by-case basis.
TECHNICAL SUPPORT ENVIRONMENT:
- Service Desk IT
- Technician Health Care
- IT Technician
GNWT Inquiries
Inquiries Only:
Department of Finance
Government of the Northwest Territories
YELLOWKNIFE CENTRE 5TH FLOOR
BOX 1320 YELLOWKNIFE NT X1A 2L9
Tel (867) 767-9154 Extension 14106
Fax (867) 873-0445
jobsyk@gov.nt.ca
Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.
More Information
Indigenous Employment Policy
Candidates must clearly identify their eligibility in order to receive priority consideration under the Indigenous Employment Policy.
Criminal Records Check
Candidates must provide a satisfactory criminal record check. Failure to provide a satisfactory check may deem you disqualified from the competition.
Immunization Status
The successful candidate will be required to obtain proof of current up-to-date immunization status.
Diversity and Inclusion
The Government of the Northwest Territories is an inclusive workplace. If you have a disability and you require support during the hiring process, you are encouraged to identify your needs if you are contacted for an assignment or interview so that you may be accommodated during the hiring process.
Eligibility
Eligibility lists may be created from this competition to fill future term and indeterminate positions.
Equivalencies
Equivalencies may be considered based on a one-year of directly related experience equivalent to one year of education or one year of education for one year of experience. However, combinations of education and experience must often be considered on a case-by-case basis. For a full list of equivalencies that will be considered for this role, please contact human resources.
Job Opening Information
Job Opening ID # 28181
Closing Date: August 21, 2026 - 23:59, Mountain Time
Salary Information
The salary range for this position is from $47.40 per hour to $56.61 per hour (approximately $92,430 - $110,390) plus an annual Northern Allowance of $3,700.
Application Assistance
For more information on preparing and submitting your application, please visit: Preparing Your Application