The Tlicho Community Services Agency is a unique organization responsible for the delivery of education, health and social services within the Tlicho region. The Tlicho Community Services Agency's vision 'Strong Like Two People' is a metaphor for the desire by community leadership to build an organization, and create programs and services that recognize the strength and importance of two cultures.

The Quality Risk Manager (QRM) provides leadership and expertise in quality improvement, patient and client safety, risk management, incident management, and accreditation across TCSA.

This position plays a key role in identifying risks, investigating incidents, supporting system improvements, and promoting safe, culturally responsive, and client-centred care throughout the Tlicho region.

Key Responsibilities

• Lead investigations of patient safety incidents, critical incidents, unusual occurrences, complaints, and high-risk matters.
• Provide expert advice to managers and staff on quality, risk, safety, and incident management.
• Identify trends and risks and recommend actions to improve services and prevent recurrence.
• Lead and facilitate continuous quality improvement (CQI) initiatives.
• Support TCSA's quality, patient safety, risk management, and accreditation programs.
• Develop and deliver education and guidance on quality and patient/client safety.
• Support the development and review of policies, procedures, standards, and practices.
• Work collaboratively with leaders, staff, clients, families, communities, and external partners to strengthen quality and safety.

Key Qualifications

• Bachelor's degree in Nursing or an allied health discipline, with a minimum of five (5) years of related experience in a health or social services setting, including two (2) years of experience leading a team.
• Experience in quality improvement, risk management, patient/client safety, incident investigation, or a related area.
• Strong analytical, investigation, communication, facilitation, and problem-solving skills.
• Ability to manage complex, sensitive, and confidential matters with sound judgement and professionalism.
• Knowledge of quality improvement, risk management, accreditation, and applicable legislation, standards, and policies.
• Demonstrated ability to work collaboratively with diverse teams and promote safe, culturally responsive, and client-centred services.
• Additional Requirements
• Candidates with a Bachelor's degree in Nursing must be in good standing with the College and Association of Nurses of the Northwest Territories and Nunavut (CANNN).
• Allied health professionals must hold provisional professional licensure in a Canadian province and obtain full licensure within six (6) months of hire, where applicable.
• Proof of immunization consistent with current public health requirements is required.

Equivalencies may include

• A Master's degree in a health or social services discipline, business, organizational management, or a law degree, combined with a minimum of one (1) year of related experience in a health or social services setting, may be considered equivalent to the education and experience requirements.
• Other combinations of education and experience may be considered on a case-by-case basis.

Working Conditions

• Based in Behchoko, with travel to Tlicho communities and other locations as required.
• Work involves sensitive and confidential information and may include urgent or complex matters.
• Investigations may involve trauma, serious incidents, death, complaints, and potential litigation.
• The position may encounter individuals experiencing significant distress or challenging behaviour.

Why Join TCSA?

This is an opportunity to have a direct impact on safe, high-quality, culturally responsive services across the Tlicho region. The Quality Risk Manager helps turn incidents, risks, and lessons learned into meaningful improvements for clients, families, staff, and communities.

The GNWT offers a competitive salary, an annual northern living allowance, a generous defined benefit pension plan, and health/dental benefits in addition to relocation assistance. For more information about living and working in the Northwest Territories. please visit our benefits page or NWT Tourism. 

Inquiries Only:

Tlicho HR Client Service Centre
Department of Finance
Government of the Northwest Territories
NISHI KHON BUILDING, 2nd FLOOR
BOX 419
BEHCHOKO  NT  X0E 0Y0
Tel (867) 392-3053
Fax (867) 392-6861
jobstlicho@gov.nt.ca

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.