The Government of the Northwest Territories (GNWT) would like to inform telephone service subscribers that, effective January 1, 2025, the 9-1-1 cost recovery fee will increase by $1.30 monthly, bringing the total monthly fee to $3.00.

The fee is currently set at $1.70. This adjustment will apply to all ratepayers with NWT phone numbers and will mark the first fee change since the service launched on November 19, 2019.

The NWT 9-1-1 cost recovery fee is intended to recoup the full cost of providing the service so that it remains cost-neutral for the GNWT. This increase reflects the actual costs of maintaining and operating 9-1-1, ensuring reliable emergency response across the territory.

The successful operation of the NWT’s 9-1-1 service is a shared responsibility between the GNWT and community governments. The GNWT is committed to providing the best possible service using locally-available resources. 9-1-1 is essential for public safety, offering quick access to emergency responders like police, fire services, and paramedics. 

Call 9-1-1 in an emergency situation, including:

• If a crime is happening, and you need the RCMP or police;
• If you see a dangerous fire; or
• If you or someone else needs urgent medical help.

The NWT 9-1-1 service is available in all 11 official languages of the Northwest Territories. While 9-1-1 operators speak English and French, they can connect with interpreters for NWT Indigenous languages, as well as over 180 additional languages.

For more information about 9-1-1 service in the Northwest Territories, please visit www.maca.gov.nt.ca/en/services/9-1-1-nwt.

For media requests, please contact: 

Peter Tah            
Senior Communications and Planning Advisor 
Municipal and Community Affairs
Government of the Northwest Territories 
Peter_Tah@gov.nt.ca
(867) 767-9162 ext. 21044