French Active Offer toolkit launches across the GNWT

News Releases

YELLOWKNIFE, NT (July 23, 2015) – Today, as the latest initiative in the ongoing implementation of the French Language Communications and Services Strategic Plan, the Francophone Affairs Secretariat launched the Active Offer Toolkit for front line staff across the Government of the Northwest Territories (GNWT).

Introduced in 2012, the strategic plan guides the implementation of improved services to the Francophone community accessing GNWT services. The plan includes three frameworks which cover all aspects of French language service delivery, roles and responsibilities of the GNWT. 

The Active Offer Toolkit is a user friendly resource to support departments and agencies in offering services to the public. Designed primarily for French language service coordinators, managers and supervisors and front line staff, the toolkit includes a consistent active offer across the GNWT, a quick reference guide for front line staff, display materials and a staff training DVD to ensure service delivery remains consistent.

“The toolkit is a significant step in solidifying our commitment to French language service delivery across government,” said the Honourable Jackson Lafferty, Minister of Education, Culture and Employment. “We worked very closely with the Fédération franco-ténoise in developing the strategic plan, and with the Francophone community to ensure we are providing services and programs that are consistent and useful to them. We are pleased to be improving our services in our official languages to all of our language communities.”

Each department and agency will determine the best approach and timing to roll out the toolkit resources. Residents will likely begin to notice a change in the visibility of the active offer by the fall. The Francophone Affairs Secretariat will continue to provide training, guidance and support to departments as they use this toolkit to improve their active offer of French service.

Click here for more information on the French Language Communications and Services Strategic Plan.  

For media inquiries, contact:

Jacqueline McKinnon
Education, Culture and Employment
P: (867) 920-6222
C: (867) 446-6002
E: jacqueline_mckinnon@gov.nt.ca