NWT Help Line Phone Issues

Public Service Announcement

Yellowknife — October 15, 2020

The NWT Help Line is experiencing issues with its phone system as some calls are going to voice message rather than staying in queue.  The issue has been traced to iPhones, and occurs occasionally when the Help Line receives a higher than normal call volume.  Help Line staff are working to address this issue.

In the meantime, if a call goes to the voice message, and residents are comfortable doing so, they can leave a confidential voice message with their name and phone number. A trained responder will call them back.

The NWT Help Line is one of several support options that NWT residents can choose. It offers free support to residents of the Northwest Territories, 24 hours a day, 7 days a week. It is 100% free and confidential. The NWT Help Line also has an option for follow-up calls. 

Trained responders from the NWT Help Line provide help on a number of concerns, including stress management, suicidal thoughts, abuse, sexual assault, and depression and anxiety.

Residents can call the help line at 1-800-661-0844.

Residents can also access same day counselling services through the Community Counselling Program.


Anyone requiring immediate assistance should call 9-1-1.


Media Contact

Damien Healy
Manager of Communications
Department of Health and Social Services
Government of the Northwest Territories
(867) 767-9052 ext. 49034