Progress Update on the Child and Family Services System Quality Improvement Plan

Public Service Announcement

Yellowknife — December 15, 2021

Minister of Health and Social Services Julie Green released an update on the Quality Improvement Plan Progress for Child and Family Services (CFS) today. This update is part of the Department of Health and Social Services’ commitment to transparency related to the actions the GNWT is taking to better meet the needs of children and youth. These actions align with the recommendations of the Auditor General of Canada and the Federal Act respecting First Nations, Inuit and Métis children, youth, and families. CFS  supports families so they can care for children and youth in their community.

To date, 40 action items in the Quality Improvement Plan have been completed, 27 are on track, 2 are delayed, and one is on hold. Of the 27 action items that are on track, 26 are ongoing initiatives. While the core of the work has been completed, these initiatives are continuous and will become embedded within future CFS quality improvement and assurance processes.

Some examples of positive system improvements since May 2021 include:

  • Completed engagement with five Indigenous governments to:
    • Provide information on the GNWT’s implementation of the Federal Act;
    • Share data on children and youth receiving services in the community or region; and
    • Identify ways to strengthen our partnerships in the best interests of children and youth.

The discussions included informing Indigenous governments they can reach out to CFS if they want to be notified before a significant measure is taken for a child or youth from their community or region. Efforts to engage and build relationships with Indigenous governments across the NWT are ongoing.

To date the following Indigenous governments have notified CFS that they want to have their views heard before any significant measure is taken:

    • Inuvialuit Regional Corporation
    • Northwest Territory Métis Nation
    • Salt River First Nation
  • Results from a survey conducted by the Foster Family Coalition of the NWT assessing the impact of a respite program implemented in response to COVID-19 showed that:
    • The respite program reduced stress for families;
    • Children/youth formed positive relationships with workers;
    • Staff were trusted, knowledgeable, and became part of the child, youth, and caregiver’s support network; and
    • Caregivers valued the support they received and believed this contributed to their ability to continue to welcome children/youth into their homes.
  • Family preservation staff completed training on providing wrap around services.
  • Hired a Senior Advisor for Culturally Safe Child and Family Services to support CFS by promoting culturally safe and anti-racist service delivery to both Indigenous and non-Indigenous children, youth, and families.

To view the latest updates to the plan, please see the Quality Improvement Plan Progress Tracker:

Related links


For media requests, please contact:

Umesh Sutendra


Department of Health and Social Services

Government of the Northwest Territories

(867) 767-9052 ext. 49036