Yellowknife — October 30, 2020
Beginning November 2, 2020, the Yellowknife Driver and Motor Vehicle (DMV) office will no longer accept walk-ins, and will focus on servicing clients through scheduled appointments.
The Government of the Northwest Territories (GNWT) regularly evaluates its operations to enable improvements to service delivery. The Department of Infrastructure has heard the public’s concerns and understands that the walk-in process had been frustrating for some clients.
While accessing services without an appointment is convenient for clients, the limited capacity in the waiting area due to the approved COVID-19 Exposure Control Plan makes this process challenging to safely accommodate. The oncoming colder weather is also expected to create additional capacity challenges as clients will be unable to wait outside.
To avoid overcrowding in the waiting and entry areas, clients are asked to book an appointment in advance either by emailing DMV@gov.nt.ca or calling 867-767-9087 to leave a voicemail with the following information:
· Service you require (Driver’s Licence or Vehicle Registration)
· First and Last Name
· Please advise whether you have previously obtained services at the issuing office
The public is urged to take advantage of online services rather than visiting DMV offices in person. The following services are available to clients online at www.idmv.inf.gov.nt.ca:
· Vehicle registration renewals/registration reprints/registration cancellations
· Renewals and replacements of driver’s licences/general identification cards
· Driver abstracts
The Department of Infrastructure would like to thank its Yellowknife DMV staff, as well as staff in issuing offices across the territory. They work hard every day to serve NWT clients, and their efforts are recognized during these unprecedented times. The Department would also like to thank the public for being patient and kind to DMV employees as they navigate a new work environment with significantly more challenges.
Links:
DMV Offices Reopening Information
https://www.inf.gov.nt.ca/en/services/driver-and-vehicle-services/dmv-offices-reopening
Driver and Vehicle Services
https://www.inf.gov.nt.ca/en/services/driver-and-vehicle-services
Infrastructure COVID-19 Updates
https://www.inf.gov.nt.ca/en/services/infrastructure-covid-19-updates
https://www.inf.gov.nt.ca/en/services/infrastructure-covid-19-updates
Coronavirus Disease (COVID-19)
https://www.hss.gov.nt.ca/en/services/coronavirus-disease-covid-19
For media inquiries, please contact:
INF Communications
Department of Infrastructure, Government of Northwest Territories
867-767-9082 (extension 31037)