Phone and Internet Outages

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Status of Telecommunication Services

Wildfire season has started in the NWT. Telephone and internet service can be disrupted with little to no warning.

There are no current disruptions.

Check with telecommunications providers for the latest status: ·

9-1-1 Service

If 9-1-1 is not available, alternative phone numbers to reach emergency services will be activated:

  • 867-765-8337
  • 867-446-6149
  • 867-446-6151

If land line and cell networks are both disrupted, these alternative emergency phone numbers will not be available. In this case, please go directly to the RCMP detachment or Health Center.

Accessing government programs and services during a telecommunications outage

GNWT phone lines and internet may be disrupted during telecommunications outages and GNWT websites may not be available as a result.

Health and social services

Health and social services programs and services remain available throughout telecommunications outages. For details, please see the process for accessing health and social services during telecommunications outages.

Getting emergency information during a telecommunications outage

Community governments are primarily responsible for managing emergencies in their community. Find out if your community government has a plan for communicating during a telecommunications outage. You should check and find out before an emergency happens, so you know where to find information. Check your local government’s website or social media pages for local information. ·