Improving Services at ProtectNWT and 8-1-1 With Technology Investments
Businesses and residents will receive better service from Protect NWT and 8-1-1 as new call centre technology comes online this week.
The new call centre technology provides assurance that all calls will be answered and none will be dropped from the system while callers are on hold, allows for better data management, and improves call triage procedures. Business callers will also be given an option to connect to an operator who can provide them with business-specific responses.