Louis Sebert: Improving Access to Services for Residents of the Northwest Territories
Mr. Speaker, the Department of Justice, under the Community Justice and Policing Division, has been leading an innovative ‘whole of government’ pilot program in Yellowknife called Integrated Case Management or ICM. This program has been designed to understand and fundamentally reform the way social envelope services are accessed and delivered in the NWT by identifying the barriers and challenges residents face when obtaining services.